German Speaking Customer Service Representative

Responsibilities

• Serve as the first point of contact for dealers and clients
• Build long-term relationships through exceptional service delivery
• Partner with Sales, Operations, and Compliance teams
• Empower clients through training on digital tools
• Monitor and report on trade processes
• Independently resolve customer grievances and compliance inquiries

Requirements

• Native-level fluency in German (C2)
• Professional proficiency in English (C1)
• 1+ years of experience in client support or account management
• Strong computer literacy, including MS Excel and Outlook
• Familiarity with Salesforce or equivalent CRM platforms

Soft Skills

• Exceptional Service Delivery
• Relationship Building
• Problem Solving