German Speaking Customer Success Account Manager (Hybrid)

Job Title: Enterprise Customer Success Manager

Location: Leipzig or Würzburg (Hybrid - up to 1 Home Office day/week)

Department: Customer Success Management

Employment Type: Full-Time / Multi-Year Experience

Compensation: €40,000 - €50,000 gross p.a. base + Annual Bonus

Languages Required: Fluent German (C1) & Fluent English (C1)

About The Employer & Mission

We are an expanding, highly agile software organization (101-500 staff members) that engineers digital products and solutions designed to promote web accessibility and online inclusion. As an Enterprise Customer Success Manager, you will occupy a crucial, high-impact strategic function, driving direct revenue growth for the business while collaborating with prominent corporate client accounts.

Key Responsibilities

• Strategic Account Ownership: Take complete ownership of, oversee, and strategically expand relationships with enterprise-level client accounts.
• Relationship Building: Form enduring, trust-based relationships with key corporate decision-makers and executive-level leadership.
• Value Expansion: Proactively uncover and close up-selling and cross-selling opportunities by coordinating closely with internal Enterprise Sales and Product Management teams.
• Lifecycle Governance: Oversee the complete lifecycle of client accounts, encompassing initial onboarding, solution adoption, performance optimization, and contract renewals.
• Data-Driven Success: Organize regular Business Reviews, tracking critical performance indicators and presenting concrete evidence of ROI and business impact.
• Churn Mitigation: Spot early indicators of account dissatisfaction and churn risks, constructing proactive retention workflows and risk-mitigation plans.
• Cross-Functional Interface: Act as the central internal advocate and communication bridge between enterprise accounts and our technical, product, and sales divisions.

Ideal Candidate Profile

Must-Haves

• Relevant Track Record: Several years of professional experience as an Account Manager or Customer Success Manager overseeing enterprise clients within a fast-moving Start-Up or Scale-Up environment.
• Bilingual Capability: Professional fluency in both German (C1 level) and English (C1 level) across spoken and written communication.
• Tool Expertise: Practical, direct experience utilizing modern CRM technologies (such as HubSpot).
• Core Competencies: Exceptional analytical capabilities and structured problem-solving skills, combined with a strong customer focus and sharp negotiation capabilities.

Nice-to-Haves

• Fluency in additional foreign languages.

Personality Traits

• Challenging Mindset: A readiness to constructively challenge customer assumptions and offer expert, authoritative counsel.
• Ambitious & Assertive: Strongly self-motivated, proactive, and comfortable taking ownership within complex corporate structures.
• Team-Oriented: A collaborative mindset coupled with a genuine enthusiasm for cross-departmental teamwork.

Compensation & Core Benefits

• Attractive Package: €40,000 - €50,000 fixed gross annual base salary, augmented by an annual performance bonus and 30 days of paid vacation annually.
• Strategic Autonomy: A vital role offering significant organizational visibility, direct business impact, and ongoing career advancement opportunities within Customer Success.
• Work-Life Integration: Adaptable work hours blended with a hybrid work setup (allowing up to 1 home-office day each week).
• Planning Security: 0% business travel required, guaranteeing reliable work-life stability and steady scheduling.
• Meaningful Vision: Direct contribution toward creating software tools that enhance web accessibility and foster global digital equality.