German-speaking Finance Customer Service Representative in Malta

Overview

The Customer Service Officer reports to the German Team Leader and is part of a team responsible for handling sales, customer on-boarding, customer service queries, and collaboration with the collections team.

Responsibilities

• Provide customers with accurate information about the company\'s products, services and payments
• Actively seeking new sales by executing appointed strategies and instructions
• Comply with laws, rules, company policies, and procedures as required
• Understand thoroughly the bank\'s products while ensuring that customers are always presented with accurate information
• Respond to customer queries via email, SMS and phone
• Provide an excellent customer experience
• Work closely with other bank departments, especially Payments and Collections, to ensure transparent and efficient interaction
• Support additional customer service inquiries
• Promote a positive working environment
• Perform other tasks as assigned
• Involvement in production of sales reports
• Involvement in training and mentoring of other team members
• Assist in documentation of the team\'s Operational Procedures
• Provide ideas and suggest ways for the improvement of operational systems, processes and procedures
• Execute ad hoc tasks as may be requested by the Head of New Markets

Requirements

• Excellent command of English and German languages (both written and spoken)
• Demonstrable experience in sales of financial products
• Experience in customer on-boarding and documentation verification processes
• Excellent communication skills with a results-driven approach
• Attention to detail, initiative and high working standards
• Team player with a customer-oriented approach
• Ability to work independently
• Good knowledge of Microsoft Office tools (especially Excel)

Benefits

• Lucrative pay and distribution package
• Focus on personal and professional development
• Supportive, inclusive, multicultural environment with diverse nationalities

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