German Speaking Team Lead And Quality Analyst - Budapest

Job Description:

Reference: TEBU

Imagine relaxing in the steaming thermal baths of Budapest, soaking away your worries, or join the lively celebrations of the Budapest Wine Festival, where you can sample exquisite Hungarian wines while enjoying live music and breathtaking views of the beautiful city. You get to work in customer support, and youll play a crucial role in ensuring a high support quality and put your exceptional communication skills to good use.

*You need to have an EU passport to apply for this position.*

We offer

• Possibility to work from nice offices in Budapest


• Career development possibilities within the company


• Private medical health care


• Monthly food tickets


• Flexible work in shifts (between 07:00 to 19:00)

The job

As QA and team leader you will be responsible for supporting and developing your team to create great customer experience and ensure continuous improvement. This is done by focusing on adherence. continuous improvement, collaboration, and governance in the German speaking team.

Your daily work will include tasks like these:

• Ensure that agents are adhering to the processes of handling customers and therefore meet and exceed requirements (KPIs).


• Make observations, identify, and analyse trends and patterns.


• Analyse operation’s quality performance and participate in audits and reviews.


• Define and run improvement initiatives - work closely with stakeholders (Customer Quality responsible, TechM Quality Lead, TechM Operations Lead) to create improvement proposals.


• Present initiatives and achievements on business reviews


• Follow up on escalations for improvement

Your qualifications

You speak and write German at a native level and your are fluent inEnglish (B2).

2-4 years experience as team leader and/or quality analyst. Knowledge of Lean, Six Sigma, PDCA, other quality improvement methodology and project exposure are an advantage.

You have a good understanding and level of computer handling skills.

Strong analytical and interpretation skills with a \"continuous improvement\" and agile mindset.

You have strong communication skills, and you are flexible, take ownership, and you work well under pressure with deadlines.

Requirements: