Global Banking Operations Summer Analyst - 2027 - Kuala Lumpur

What we’re looking for:

• Penultimate year Undergraduate/Master’s student with outstanding academic achievement seeking a summer internship with the opportunity for 2028 full-time conversion
• Strong quantitative, analytical, and logical thinking skills
• Effective verbal and written communication
• Being comfortable with change and adjust to changing demands and requirements
• Strong team player and client focused
• Demonstrate energy and drive
• Resilient problem-solver
• Demonstrate initiative / creative thinking and intellectual curiosity

Why Us?

Asia Pacific Global Banking Operations (GBO) is responsible for the end-to-end implementation, servicing, and operations of all treasury, depository solutions, credit/loans, trade finance, and banknotes for business banking, commercial and corporate banking clients in 12 countries in Asia Pacific. GBO consists of 3 teams:

Operations

The Operations team is responsible for the combined operations functions for treasury, credit, and trade services for commercial and corporate banking clients. Key responsibilities include settlement and clearing transactions, processing of Payments, Credit and Trade transactions, as well as bookkeeping of loan assets and deposits. Additionally, the team is also responsible for working closely with regulators and supporting various regulatory reporting that is required.

Fulfillment, Document Management & Client Service

Client Fulfillment team manages new client on boarding for Global Payment Solutions – a core business for Bank of America’s global franchise. Key responsibilities include project management, product set up testing and client training.

Document Management Specialist team guides clients through documentation requirements, including collection, review, and account opening, while coordinating closely with KYC, AML, and Operations teams to ensure backend system readiness.

Client Service team is responsible for supporting onboarded clients in their day-to-day business needs, including transaction support, general and technical inquiries. The team supports over 5.5 million enquiries annually in addition to proactive outreach to clients to improve the banking experience across the 12 countries in Asia Pacific.

What you’ll do:

Operations

• Ensure all transactions are processed as quickly and accurately as possible, in accordance with the company’s internal policies and local regulations
• Manage operational risk to maximize operational control effectiveness and profitability, while minimizing risk. Proactively identify, debate, address and elevate any deviations / issues on immediate basis
• Work closely with business partners on complex transactions by providing professional operational solutions to achieve client satisfaction
• Drive process optimization and system enhancements, including technical and operational changes
• Understand local regulatory environment and support various ad-hoc regulatory requirements and inspections
• Ensure that the company delivers services and execution that meet market-leading standards
• Facilitate regulatory reporting as required from time to time per the prescribed laws, rules and regulations

Fulfillment, Document Management & Client Service

• Engage in process improvement initiatives to enhance client experience
• Proactively manage the day-to-day servicing enquiries of all assigned clients
• Manage new and existing account opening onboarding
• Log, investigate and resolve all enquiries in a timely/accurate manner
• Provide consistent service and keep clients informed on status of all outstanding enquiries
• Liaise with local and overseas business partners across multiple regions
• Analyze monthly client enquiry statistics to identify trends and recurring issues
• Participate in client planning, RFP processes, and service enhancement initiatives
• Continuously identify opportunities to improve people, processes, controls, customer service, and cost efficiency

Program Overview>

The Summer Program is a 10-week program designed to provide Summer Analysts with a unique opportunity to gain exposure to life at Bank of America and also make significant contributions to the team. The Summer Program begins with an orientation and induction to the firm. Summer Analysts are given a true associate experience, as assignments mirror full-time responsibility and include goal-setting and a formal review process.

• Access to the bank’s learning hub containing a variety of learning resources, ranging from banking fundamentals to communication skills
• Structured and on-the-job training
• Networking and social opportunities
• Speaker series with senior management across all lines of business
• Corporate Social Responsibility project/learning
• Involvement in Diversity and Inclusion training/events
• Consideration for full-time employment upon graduation

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being an inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Connecting Asia Pacific to the World

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.