Global Education & Service Integration Specialist (f/m/d)

In this role you drive the global education strategy for Customer Services, aligning Educational Design & Operations with regional and business-line needs. You coordinate cross-functional initiatives and turn strategic objectives into scalable educational concepts and programs. You shape learner-centered journeys and explore digital and immersive learning approaches to support workforce development and customer success. You join a collaborative, international team to harmonize processes and governance across regions, delivering impact at scale.

• Hybrid work model (Remote/Office)
• Mobile working up to 60% within Germany
• Possibility for international travel up to 30 days/year under conditions
• Dynamic, global team environment
• Opportunities for personal and professional growth
• Flexible and evolving workplace culture

• Act as strategic interface between Educational Design & Operations, Global Business Lines, and Regional Organizations to align educational strategies across the Customer Services organization
• Coordinate high-priority global initiatives spanning multiple Business Lines
• Collaborate with stakeholders to ensure educational investments support business priorities, workforce development, and customer success
• Harmonize educational processes, governance structures, standards, and operating models across regions and Business Lines
• Translate business needs and market developments into scalable educational concepts, frameworks, and operational approaches
• Shape and evolve the Service Education portfolio with learner-centric journeys and adoption of digital, immersive, and workforce-centric learning
• Identify emerging trends in learning, workforce transformation, digital education, and translate them into actionable initiatives

• Master in Educational Science or a relevant field
• Several years of experience in global learning, training, service, consulting, or business transformation
• Proven track record translating strategic objectives into scalable programs and solutions
• Experience in project management and agile ways of working
• Experience in process design, governance, and continuous improvement in regulated/global environments
• Strong understanding of customer-centric frameworks (Customer Journey Mapping, Customer Success, service excellence)
• Knowledge of the Customer Services educational landscape and related operational processes (advantage)

• Strong business acumen
• Results-oriented and driven to lead strategic initiatives
• Excellent stakeholder management and relationship-building across diverse groups
• Effective communicator with senior leadership and operational teams
• Agile methodologies
• Learning design and delivery (digital, immersive, workforce-centric)