Global Head of Operations (m/f/d)

Reports to: Chief Executive Officer (CEO)

About FutureLog

FutureLog is a leading Procure-to-Pay platform for the hospitality industry, helping international hotel groups and hospitality organisations simplify procurement, invoice automation, and supplier collaboration.

As a growing international SaaS company, we combine technology, industry expertise, and strong customer relationships to deliver measurable operational value to our clients worldwide.

To take our global organisation to the next level, we are looking for a Global Head of Operations who combines strategic thinking with a hands-on mentality and enjoys building scalable structures, processes, and high‑performing international teams.

Your Role

As Global Head of Operations you oversee FutureLog's day-to-day operational and business functions and ensure that our software solutions are developed, delivered, and supported with excellence. You lead our operational teams across Europe, the Middle East, and APAC, drive operational efficiency and scalability, and build strong cross-functional alignment between Product, Technology, Customer Success, Sales, and Account Management.

Your Responsibilities

Strategic Leadership

• Partner with the CEO and executive team to define the company's growth strategy and translate it into actionable operational plans with measurable outcomes.
• Lead the operational teams across all locations and drive scalability, profitability, and operational excellence.

Operational Management

• Oversee daily operations, ensuring efficient execution and clear accountability across Product, Technology, Customer Success, and Sales.
• Design, implement, and optimise scalable business processes; define and monitor KPIs across departments.
• Ensure compliance with industry standards, data security, and relevant regulations in hospitality technology.
• Work closely with the CTO and Product leadership to align the software roadmap with customer needs and drive efficient, high-quality software delivery, including automation and AI.

Customer & Account Management

• Ensure operational readiness for onboarding new clients and supporting international markets, and champion customer success in line with client expectations.
• Oversee the Account Management function to ensure strong relationships, retention, and growth within our existing customer base.
• Collaborate with Finance on budgets, forecasts, and cost structures while maintaining high-quality delivery and customer satisfaction.

People & Culture

• Build, mentor, and develop a high-performing international team and foster a culture of collaboration, innovation, and continuous improvement.

What We Are Looking For

• Several years of senior leadership experience in Operations within a software/SaaS company, including responsibility for multiple teams across different countries or regions.
• Industry knowledge of hospitality, travel, or food service, technology strongly preferred.
• Strong understanding of software development processes, SaaS business models, and B2B enterprise customers.
• Demonstrated ability to scale a business across multiple markets and regions.
• Excellent financial acumen (P&L, budgets, KPIs) and exceptional leadership and stakeholder management skills.
• Strategic thinker with strong execution skills, data-driven, and comfortable balancing operational discipline with agility.
• Fluent in German and English; degree in Business Administration, Engineering, Computer Science, or related field (MBA preferred).
• Willingness to travel internationally (c. 20–30 %).

What We Offer

• A highly visible executive role with direct impact on FutureLog's international growth.
• The opportunity to shape and scale a global operations organisation.
• Close collaboration with executive leadership and international teams.
• An entrepreneurial, open-minded company culture with short decision paths, flexibility, and ownership.