Global Key Account Excellence Manager (m/f/d)

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor‑made solutions that move the world forward. As a global, family‑owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust‑based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long‑term career while maintaining a healthy work‑life balance — because we believe success is best achieved together.

As a Global Key Account Excellence Manager (m/f/d), you support the development and operational management of global key accounts, with a focus on automotive and industrial customers. You act as a central interface between customers, Röhlig country organizations, operational teams, products, and management, ensuring efficient processes, strong customer satisfaction, and sustainable account performance.

What you will do:

• Coordinate the day-to-day operational management of assigned global key accounts
• Build and maintain strong customer relationships and support new business opportunities
• Coordinate rates, tenders, offers, and trade lanes across the global network
• Prepare and manage KPIs, QBRs, customer reporting, and performance analyses
• Ensure accurate data, effective processes, and proper documentation across systems
• Coordinate customer-specific IT, reporting, and operational solutions
• Drive cross‑functional collaboration between customers, countries, products, and internal teams
• Support customer trainings, webinars, and other account-related activities
• Provide backup support to the respective Global Key Account Manager

What you bring:

• Several years of experience in freight forwarding, logistics, or operational key account management
• Strong knowledge of sea and air freight operations, including LCL/FCL, trucking, rates, and surcharges
• Experience in global customer coordination and working across international, cross-functional teams
• Strong analytical, reporting, and system/process management skills
• Excellent communication skills, with a proactive, resilient, and solution‑oriented mindset
• Fluent in English; additional languages are an advantage
• Proficient in Microsoft Office and comfortable working with digital tools and systems
• Experience with automotive or industrial customers is a plus
• Willingness to travel occasionally

What we offer you:

• A family-owned company in a multicultural working environment, with strong family values, flat hierarchies, and short decision‑making processes
• Professional development opportunities combined with sustainable career planning, including talent development programs and potential international assignments
• An attractive compensation package, including holiday allowance, childcare allowance, company pension scheme with employer contribution, and occupational disability insurance
• Subsidized fitness opportunities through our partner network
• 30 days of annual leave, plus an additional day off on your birthday
• Work‑life and family support in cooperation with an external service provider
• Company bike leasing options

For further information about the position or the application process, please reach out to Alisa Arfmann (HR Specialist)

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We work continuously for more diversity and inclusion throughout the organization. We encourage all qualified candidates to apply.