Global Lifecycle Marketing Manager, New Verticals

What you’ll be doing

As a Global Lifecycle Marketing Manager , you will help create strategic programs and communications to increase retention and engagement of our customers using email, SMS, push notifications, in-app messaging, and promotions. In this role, you will report to our Global Lifecycle Marketing Lead and focus on critical segments across the customer lifecycle that focus on driving our customers to newer verticals and bets, identifying ways to surface the right message to the right customer at the right time in the right channel. This will include personalized merchant selection, triggered customized comms based on user behavior, and strategies around our largest brand launches.

Day-to-day in this role, you’ll:

• Manage the setup and monitoring of ad hoc, triggered, and transactional programs, including optimization of existing programs and development of new ones
• Test and schedule emails, push notifications, in-app messaging, and promotions
• Manage communications reporting dashboards, monitor trends, and make recommendations based on results.
• Create a framework for rapid testing in CRM channels
• Establish a working relationship with partners in our Product, Operations, Analytics, and Strategy teams
• Stay current on marketing best practices in email, push, and SMS, and share insights with the broader marketing team

Our humble expectations

• Experience in lifecycle, CRM, email, or other customer engagement marketing roles
• Hands‑on experience with CRM tools, such as email service providers, marketing automation platforms, or customer engagement systems
• Curiosity about using AI tools to work smarter, experiment faster, or improve day‑to‑day workflows
• A basic understanding of analytics tools, HTML, and data visualisation platforms such as Looker, Tableau, Sigma, or similar
• Familiarity with email and CRM best practices, including contact strategies, targeting, segmentation, A/B testing, and performance analysis
• A degree or equivalent practical experience

What we offer

A high‑impact role with the opportunity to shape how we scale key verticals and consumer cohorts at Wolt. You’ll help define the direction, build the roadmap, and leave a lasting mark on one of our most exciting growth areas.

You’ll also get to drive planning, optimisation, and experimentation for a fast‑evolving part of the business, turning ideas into measurable impact and helping us learn what works as we grow.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.