Global OT Application Owner - CMMS

The Global OT Application Owner owns the strategy, roadmap and backlog of the assigned global OT application. The role governs the assigned solution scope, including its global templates, technical and functional standards, software providers and system integrators, and ensures that the application delivers business value and can be consistently deployed, operated and improved across the client sites.

Assigned scope:

• Future global maintenance application (CMMS), from evaluation into implementation.

Primary emphasis:

• Evaluation and application definition; requirements and market assessment.

Main tasks / Standard of performance

Application Strategy and Roadmap:

• Define and maintain the application strategy and multi-year roadmap.
• Translate business and plant requirements into clear application priorities.
• Decide what should be developed, configured, purchased, scaled, deferred or retired.
• Govern the application throughout its complete lifecycle.

Backlog and Requirements:

• Own, structure and prioritize the application backlog.
• Establish clear requirements and acceptance criteria.
• Ensure that delivered functionality meets the agreed requirements, coordinating formal acceptance with the relevant business and site stakeholders.

Global Templates and Standards:

• Define and maintain global templates, libraries and application standards.
• Approve template changes, releases and deviations from the global standard.
• Govern application quality, compliance, scalability and maintainability.
• Ensure alignment with OT architecture, cybersecurity, data and integration standards.

Implementation and Rollout Planning:

• Define the implementation approach and the site-by-site deployment sequence once the solution is selected.
• Agree scope, priorities and commitments with site leadership and plant management for the pilot and first sites.
• Coordinate application engineers, developers, vendors and the implementation partner throughout the implementation.

Vendor Evaluation and Steering:

• Evaluate and compare providers, and lead the technical and commercial negotiation during selection.
• Once contracted, govern vendor performance, roadmap commitments, service levels, licensing and costs.

Operations, Adoption and Reporting:

• Monitor application adoption, operational performance, incidents and support trends.
• Escalate application risks, delivery gaps and vendor-performance issues.
• Maintain transparent communication with business, plant and technical stakeholders.

Compliance, Policy and Transparency:

• Ensure the application complies with the client group policies, standards and directives, including the mandatory criteria defined for its control zone.
• Maintain the application profile and keep the inventory of the solutions in scope up to date.
• Ensure transparent reporting of application costs, risks, service information and benefits towards Group OT and the regional Digital OT/IT organization.
• Ensure that the Cloud Service Provider Check is completed and that Security clearance is obtained before any application contract is signed.

Data, Security and Audit:

• Be accountable for the data stored and processed in the application, including in the event of cyber incidents such as data breach or unauthorized access.
• Govern application user access management across the user lifecycle where the application is not integrated into Client's global Active Directory.
• Act as the contact person for the application in internal and external audits.

Application-Specific Requirements:

• Definition of evaluation criteria, business requirements and implementation roadmap.
• Ability to take the application from initial evaluation into implementation and global lifecycle governance.

Skills and competencies

Functional & Technical Competencies:

• Application ownership: able to own the strategy, roadmap and backlog of a global industrial application and to decide what is developed, configured, purchased, scaled, deferred or retired.
• Requirements and acceptance: comfortable authoring requirements and acceptance criteria and running formal acceptance with business and site stakeholders.
• OT/IT and manufacturing data environments: working knowledge of SCADA/PLC, MES, IIoT, Unified Namespace and ERP interfaces.
• Standards and lifecycle governance: able to define and govern global templates, libraries and technical/functional standards, including quality, scalability and maintainability.
• Security, data and compliance awareness: familiar with OT cybersecurity, data classification, access management, group policy and audit requirements.
• Vendor and system-integrator steering: able to challenge providers on technical fit, delivery quality, service levels and cost.
• Requirements gathering and application evaluation: strong capability to structure business requirements and evaluation criteria.
• Maintenance domain knowledge: understanding of maintenance, asset lifecycle and reliability processes.
• Solution assessment: able to compare available market solutions on functional fit, integrations, scalability, licensing and total cost.
• Languages: English as a minimum.

Behavioral Competencies:

• Analytical and decisive: structures ambiguous plant demand into clear decisions on scope and priority.
• Influence without authority: negotiates priorities and commitments between plant demand and constrained delivery capacity.
• Universal communication: fluid between shop-floor, business and technical language.
• Organized and disciplined: able to run a multi-site, multi-rollout portfolio with competing priorities, risks and dependencies.
• Pragmatic and outcome-oriented: balances global standards with day-to-day operational reality on the shop floor.
• Organizational network and visibility: well-connected across business, OT and IT, able to mobilize the right people quickly.

Experience

Minimum Qualifications:

• Technical degree in automation, industrial or process engineering, computer science or a related field.
• Hands-on experience in a manufacturing/production environment with OT systems (SCADA/PLC/MES/IIoT) and exposure to IT/data environments.
• Experience owning or functionally leading an industrial application: backlog, requirements, acceptance and lifecycle.
• Experience steering vendors and system integrators.
• Experience with multi-site deployments across plants and regions.
• Languages: English as a minimum.

Preferred Qualifications:

• Experience with maintenance and reliability processes and with CMMS/EAM suites (e.g. SAP PM, IBM Maximo, Infor EAM).
• Experience running solution evaluations, tenders or RFPs from requirements to selection.

Responsibility / Power of authority

The Application Owner:

• Sets and signs off on the application strategy and multi-year roadmap.
• Decides backlog content and priority order.
• Approves global templates, libraries and application standards.
• Approves or rejects application changes, releases and deviations from the global standard.
• Decides rollout sequencing and application priorities across sites.
• Escalates vendor and system-integrator performance and decides when to challenge it formally.
• Recommends lifecycle decisions, including scale-up and retirement of the application.
• Confirms compliance of the application with group policies, standards and mandatory criteria.
• Answers for the data stored and processed in the application, including in the event of cyber incidents.
• Represents the application in audits and holds Security clearance before any contract signature.
• Authority is limited to application direction, priorities, standards and acceptance. The role does not manage the daily technical work of engineers and developers or replace the project managers responsible for rollout planning and execution