Global Sales Process & GPO Lead (m|w|d)

In this role you drive the global end-to-end sales process framework and lead the Global Process Owner network to ensure consistency across regions. You align processes with CRM and sales excellence methods, govern changes, and identify optimization opportunities. You design AI-enabled steps and human–AI interaction points, maintaining transparency for AI-supported decisions. You support regions and divisions in implementation, shaping scalable, cross-divisional sales operations.

• international working environment
• flexible working models
• sustainable development opportunities
• family-friendly policies
• health and well-being

• Define and maintain the global end-to-end sales process framework
• Lead and coordinate the Global Process Owner (GPO) network for Sales across regions
• Ensure alignment between processes, CRM, and sales excellence methods
• Govern process changes and deviations
• Identify and drive process optimization opportunities
• Support regions and divisions in process implementation
• Design AI-enabled process steps (e.g. qualification, prioritization) and define human–AI interaction points
• Ensure process transparency and auditability for AI-supported decisions

• Degree in Business Administration, Industrial Engineering, Process Management, or similar
• Experience in sales process design, business process management, or sales operations
• Hands-on experience defining global standards and governing a GPO network
• Ability to structure complex end-to-end processes and ensure cross-divisional consistency
• Experience with CRM process integration, workflows, and system-to-process alignment
• Strong analytical thinking and a process optimization mindset
• Experience building human–AI interaction points or designing AI-enabled processes desirable
• Excellent facilitation skills, especially with diverse, international stakeholder groups
• Ability to work and influence across Group Divisions, regions, and stakeholder groups

• facilitation skills
• stakeholder management
• cross-cultural communication
• CRM process integration
• workflows
• AI-enabled process design