Growth & Account Manager - DACH (m/f/d)

Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU!

This is a full-time, on-site position based in Berlin. C2 German proficiency is required.

What You’ll Do

• Own customer success and revenue growth : Continuously improve customer experience, streamlining and improving our processes.
• Onboard customers : Act as a trusted product expert and business partner, empower them to implement Reonic in the most efficient way.
• Partner cross-functionally : Collaborate with Support, Product, and Engineering to accelerate adoption, drive usage, and identify market opportunities.
• Drive Net Revenue Retention (NRR) : Uncover opportunities to expand, renew, and strengthen customer relationships.
• Lead strategic projects : Plan and implement projects that drive Reonic\'s growth and innovation

Qualifications

• Resilient, driven, and passionate about helping customers realize long-term value — you thrive on a challenge.
• Experience in B2B customer service or success, with a strong emphasis for customer facing interactions.
• Experience in high growth startup environment.
• Technical background e.g. (industrial-) engineering, or top tier business school degree.
• Excellent communication abilities in German and English.

Benefits

• Be part of one of the fastest growing VC-backed startups in Germany with 3000+ satisfied B2B customers.
• A vibrant, collaborative office culture where great ideas happen face-to-face - we\'re a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt.
• Enjoy opportunities for personal and professional growth.
• Embrace the freedom to innovate and make quick changes in a dynamic team.
• Perks include gym membership, coffee, regular team events, MacBook and more.
• Receive competitive pay.

Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn\'t hold you back - we value talent and passion above all.

About Reonic

At Reonic, we’re on a mission to simplify renewable technology with our B2B solutions for solar, storage, and heat pumps. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.