Head of IT Service Management (m/f/d)

Head of IT Service Management (m/f/d) Application deadline: September 20, 2026 Full-time position Permanent position Full-time Is Fellbach on your mind? No wonder. A wide variety of cultural and recreational activities make this a great place not only to work but also to thrive. To ensure Fellbach remains such a great place to live, we’re looking for you. What You’ll Be Doing You’ll be responsible for the technical leadership of our ITSM and Service Desk team. To ensure optimal availability, you’ll plan staffing based on demand and with foresight. You’ll support your team through regular performance reviews and manage incoming inquiries and ticket submissions in a targeted manner, ensuring high-quality processing and service. In addition, you will coordinate external service providers and report to department management. Through incident analysis, you will develop new solutions and implement them professionally. What You Bring to the Table: You hold a college degree in Computer Science, Business Informatics, or a comparable field. In-depth knowledge of IT service management, ideally based on ITIL, rounds out your profile. A service-oriented mindset and the ability to work well in a team come naturally to you. Your Benefits Help shape the future and contribute your ideas Annual salary: €64,200 to €85,900 Subsidy for the “Deutschlandticket” in the amount of 40 euros per month Bike leasing Targeted training and professional development opportunities On-site childcare Health promotion programs Salary conversion for retirement savings Contact Mr. Decher, Head of IT, Tel. 0711/ Ms. Bosch, HR Specialist, Tel. 0711/ Apply now and help shape the future.