Head of Network Connection Management, Individual Customers

Stellenbeschreibung:

Lead the department both functionally and disciplinarily
Guide, motivate and develop subordinate managers and employees through feedback and targeted support
Identify training needs and coordinate qualification measures
Derive departmental objectives from corporate goals and ensure their implementation and monitoring
Ensure processing of individual grid connection requests for industrial and commercial customers, downstream grid operators, municipal utilities and operators of renewable energy plants
Shape Key Account Management for individual customers according to market requirements and act as the contact person for complex connection requests
Drive innovations and developments to manage connection requests and support major customer grid developments
Advance standardization, digitalization and automation of processes in the individual customer segment and further develop service quality
Coordinate and organize tasks and processes
Take responsibility for the budget and cost planning of the organizational unit
Serve as the interface for cross-team and cross-organizational technical coordination
Contribute to culture development and change management

Requirements

Successfully completed degree (Diploma/Master), preferably in the energy economics or electrical engineering field
Strong customer orientation
Ideally extensive knowledge and experience in customer service for large organizational units
Strong, confident communication and argumentative skills
Fair and solution-oriented collaboration with internal and external partners
Confident and professional presence with a feel for customer and market needs
Ability to build reliable and sustainable relationships with customers, partners, industry associations and committees
Experience in managing complex projects
Strategic and entrepreneurial thinking
Ability to network across company boundaries
Self-initiative and ability to actively drive topics forward
Use of modern methods
Extensive knowledge of standard PC applications

Core Competencies

Demonstrates strong leadership in managing teams and driving departmental objectives aligned with corporate goals, while ensuring high service quality and customer satisfaction. Possesses extensive knowledge in energy economics or electrical engineering, with a focus on customer service and project management.