Head of Operations (Germany) - m/f/d Business Operations · Berlin Office, Berlin warehouse · Hybrid

YOUR MISSION AT VOI

As Head of Operations (Germany), you will report directly to the General Manager - Germany and lead the full Fleet Operations organisation - a team of around 280 people across multiple warehouses and field sites, spanning several management layers - that keeps our fleet available, reliable and on the street across the country.

This is a Senior operational leadership role in our biggest market, where you will be managing the leaders who drive city-level execution across every market, and hold full strategic, budgetary, and P&L responsibility for operations across Germany.

A hands-on leadership role for someone who is energised by scale, complexity and a demanding operational environment. You won't do it from behind a dashboard - you'll set the direction, build the team that delivers it, and step in when it matters. This will include:

• Operational leadership at scale: Leading a large, distributed workforce through several layers of management - setting clear standards, creating accountability that cascades from the warehouse floor to the leadership team, and building a high-performance culture across sites.

• Strategy & Planning: Working closely with the General Manager to own the long-term operations strategy, the budget, and a clear plan for each city.

• Operational Excellence: Continuously optimising workflows and costs, monitoring KPIs and driving immediate corrective action with your team when performance slips.

• Workforce Management: Driving demand-driven capacity planning and recruiting the right talent, so staffing and fleet availability meet operational SLAs at the lowest cost.

• Physical Asset Management: Owning and optimising vehicles, warehouses, facilities and operational equipment - maximising utilisation and lifespan to keep the fleet moving and revenue flowing.

• 3PL & Vendor Performance: Managing third-party providers to a clear performance standard, holding them accountable on cost, quality and availability.

• Health & Safety: Ensuring a safe working environment across all facilities and field operations, in close partnership with the central Operations team.

• Cross-functional collaboration: Partnering with the regional Operations and Market Development teams, the wider Fleet organisation, and the Head of Operations Strategy - who owns the analytical, planning and continuous-improvement agenda alongside you.

WHAT YOU NEED TO EMBARK

We are looking for a seasoned operational leader who leads from the front - someone who combines a hands-on approach with sound commercial judgement, thrives in a fast-moving, physically distributed operation, and knows how to develop and empower the leaders beneath them. In addition, we believe the right person has:

• 8+ years in operational leadership (mobility, logistics, last-mile, q-commerce, warehousing or a related field), including proven experience leading large, distributed blue-collar and field teams through multiple layers of management across several cities or regions.

• A track record of building accountability and performance culture at scale - not just managing a team, but developing the managers who manage the teams.

• Solid experience owning budgeting, forecasting, cost performance and P&L for a sizeable operation.

• Strong, practical understanding of operational models - including 3PL set-ups and workforce/capacity planning.

• Demonstrated ability to drive complex, cross-functional initiatives and influence senior stakeholders.

• Comfort using data and AI tools to steer an operation - enough to ask the right questions and act on the answers (this role leads the operation; deep analytics sits with the Operations Strategy team).

• Bachelor's degree in operations, engineering, business or similar.

• Full professional proficiency in English and German.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups.
• Get "skin in the game" through our employee stock options program and play a key role in driving continued success in Germany - Europe's biggest market.
• Be part of a supportive, motivated and fun team working together towards a shared mission.
• Join the micromobility revolution and be a part of creating sustainable cities made for living, free from noise and pollution.