Head of Operations (m/f/d)

Join to apply for the Head of Operations (m/f/d) role at Mmaah - Eat Korean!

Welcome to Mmaah – Germany’s market leader for Korean fast food! We’re building the next generation of fast food by combining delicious Korean flavors with operational excellence and smart technology.

Our goal is to grow from 10 to over 100 locations across Germany and Europe within the next 5 years. If you’re excited about building the next big player in the fast food industry, this is your chance!

Your mission: We are looking for a Head of Operations who brings together strong leadership, hands‑on operational expertise, and a deep focus on customer experience. The ideal candidate has a proven background in system gastronomy and food service operations, coupled with solid business acumen and a passion for scaling high‑performing teams.

This role is about leading from the front, making smart decisions based on data, and constantly testing and implementing new ideas that benefit both the business and our customers, even when the systems are still evolving.

Your Responsibilities:

• Oversee day‑to‑day operations of 20+ restaurant outlets, ensuring maximum operational efficiency and consistency across all locations.
• Build scalable systems that can be rolled out to 100+ locations, maintaining a seamless customer experience.
• Own and analyze key performance indicators such as revenue growth, customer satisfaction, and cost management.
• Build dashboards, prepare and present detailed performance reports using data analysis tools, and act on the insights.
• Lead, inspire, and develop a large team of operations managers and store‑level leaders (100+ team members).
• Improve existing training programs to enhance team skills and productivity, ensuring a positive team culture and employee engagement.
• Drive recruitment processes for key roles, including hiring and mentoring new managers to ensure growth and retention of top talent.
• Drive the culture of accountability, ownership, and customer delight.
• Develop and execute strategies to drive revenue growth by optimizing store operations and improving customer experience.
• Identify improvement levers, collaborate with Marketing and cross‑functional teams to drive volume.
• Analyze customer feedback and sales data to identify initiatives that increase efficiency, drive repeat purchases, or boost unit economics.
• Collaborate with the new product development team, supporting them with customer preferences and market trends to ensure an attractive menu.
• Ensure all outlets meet the highest standards of food quality and safety, adhering to HACCP and other relevant food safety regulations.
• Manage consistency of quality across locations, both in owned and franchised stores.
• Oversee recipe development and menu management to ensure consistency and quality across locations.

Your Qualifications:

• Hands‑on, high‑energy, and not afraid to get into the details while thinking ahead.
• 6+ years of experience in multi‑unit food operations (ideally system gastronomy or hospitality groups).
• Proven track record in gastronomy: running 20+ outlets, scaling operations and building standard processes.
• Experienced people manager: knows how to hire, build, and grow strong store‑level leaders.
• Analytical thinker with a clear view on metrics, performance drivers, and business impact.
• Obsessed with customers, constantly looking for ways to improve their experience.
• Keen interest in Korean culture or willingness to deep dive into it.

Ready to spice things up? Then apply now by sending your CV and a short motivation letter.