Head of Overseas Service Operations (Europe Focus)

Our Client is seeking a Head of Overseas Service Operations to build and scale its after‑sales service capabilities outside China. The initial focus will be Europe, including the development of a local service partner network and the improvement of technical service delivery. As the organization grows, the role may expand to oversee service operations across North America, Latin America, and Asia‑Pacific. This position combines strategy with hands‑on execution. We are looking for someone who has personally built service operations in overseas markets, rather than only managed an established organization.

Responsibilities

• Develop and execute the after‑sales service strategy for Europe.
• Build, manage, and improve a network of local service partners and repair providers.
• Establish service processes, partner standards, performance measures, and escalation procedures.
• Coordinate technical support, repair services, and spare‑parts operations to improve service quality and resolution times.
• Work closely with regional teams and headquarters to address service issues and support business growth.
• Identify gaps in the existing service model and lead practical improvements.
• Develop the structure and capabilities needed to support service operations across additional overseas regions.

Qualifications

• Significant experience in overseas after‑sales, field service, or technical service operations, with strong knowledge of the European market.
• Demonstrated experience building a service operation or local service partner network from the ground up.
• Hands‑on experience managing external service partners, technical support processes, and spare‑parts operations.
• Background in smart hardware, consumer electronics, robotics, or a similarly technical consumer product category.
• Strong ownership, execution, and cross‑functional leadership skills in a fast‑growing environment.
• Working proficiency in both Chinese and English for daily business communication.

Preferred Skills

• Experience managing service operations across multiple international regions.
• Experience developing and leading regional service managers.