Head of Process Architecture & Policy Management

SolarisBerlin

Stellenbeschreibung:

Responsibilities

We are seeking an experienced and strategically minded Head of Process Architecture & Policy Management to lead our organizational and procedural governance
In this critical leadership role, you will hold end-to-end responsibility for the institution’s overarching process landscape and enterprise architecture
You will serve as the principal owner of the “Written Order Process” (Schriftlich fixierte Ordnung – SfO), ensuring that all corporate policies, procedures, and internal controls comply with German regulatory requirements (specifically BaFin and MaRisk)
You will bridge the gap between regulatory compliance and operational excellence by driving continuous E2E process improvements, digitalization, AI, and the standardization of workflows across all business units
Own, administer, and continuously develop the Schriftlich fixierte Ordnung (SfO) in strict adherence to MaRisk (specifically AT 5 / AT 6) and the German Banking Act (KWG)
Establish a robust governance framework for the creation, approval, and lifecycle management of all internal corporate policies, guidelines, and standard operating procedures (SOPs)
Act as the primary point of contact for internal and external auditors regarding procedural documentation, process controls, and operational risk mitigation
Define and maintain the overarching enterprise process architecture, ensuring alignment with the bank’s strategic and IT target operating models
Guide the mapping and documentation of cross-functional, end-to-end (E2E) processes to eliminate siloes between front-office, back-office, and IT
Oversee the administration and utilization of Business Process Management (BPM) software (e.g. Signavio, ARIS, or similar platforms) to maintain a single source of truth for all process models
Identify bottlenecks, inefficiencies, and risks within existing workflows
Lead cross-functional initiatives to redesign and optimize processes
Act as a key driver for process automation (e.g. RPA, workflow automation, AI) and digitalization efforts, translating business needs into actionable IT requirements
Establish and monitor process KPIs and SLAs to ensure operational efficiency, quality control, and cost reduction

Qualifications

Strong background in Business Process Management (BPM) methodologies and enterprise architecture
High proficiency in process modeling standards such as BPMN 2.0
Comfortable working with AI tools, thinking critically about AI outputs, and contributing to a culture of responsible AI use
Deep, provable expertise in the German banking regulatory environment, with a highly specialized focus on MaRisk (Mindestanforderungen an das Risikomanagement), especially regarding the Schriftlich fixierte Ordnung (SfO)
Exceptional communication skills with the ability to translate complex regulatory or technical concepts into clear, actionable language for diverse stakeholders (ranging from developers to Board members)
Fluent in both German (mandatory for regulatory documentation) and English (written and spoken)
Master’s degree in Business Administration, Economics, Finance, Business Informatics, or a Bachelor with related additional trainings in the related fields
Proven track record of applying process optimization methodologies such as Lean Management or Six Sigma (Green/Black Belt certification is a strong plus)
Ability to uphold regulatory standards and enforce policy adherence across all levels of the organization with diplomacy and firmness
Strong emotional intelligence to guide a team, manage resistance to change, and foster a collaborative work environment
Solid understanding of process automation tools, IT architecture, and digital transformation within the financial sector