Head of Product – Agentic Offerings

Real innovation starts with a strong foundation, and at commercetools, that comes from the perfect balance of our product and our people.

Behind every leap forward is a collective of builders, explorers, doers, makers, and problem-solvers. The kind of people who not only pioneered a more flexible approach to commerce architecture but also shaped the culture of experimentation that approach unlocked. Together they are the engine of commerce innovation today.

At commercetools, we power the next era of commerce for our customers. Whether it’s AI-driven solutions that help enterprises make smarter business decisions, bridging digital and physical shopping experiences, or enabling entirely new ways for industries to connect with their customers, we help the world’s most ambitious companies experiment, scale, and grow without limits.

Here the best idea wins, not the loudest voice. You will have the tools, trust, and space to not only build the future of commerce, but to build your own.

Your Impact

As Head of Product – Agentic Offerings, you will lead the product and design vision for enabling next-generation commerce experiences powered by AI agents. This role is central to our strategy to enable our enterprise customers to be and win where their customers are in the Age of AI and to leverage agents within their commerce ecosystem.

You will drive the creation of the AI Hub , which powers Discoverability-> Discovery and Conversion on the leading GenAI Channels, the AgentSPHERE recently announced which is where you can manage these agents, their access and a potential future marketplace, and the Agent Gateway , our core platform service for enterprise governance, authentication, and secure agent orchestration. You will be a key member of the leadership team, working closely with the CPO, Engineering VP.

Your Mission:

• Drive the product strategy for the Agentic Offerings Domain (AI Hub and Agent Gateway), focusing on Discoverability and conversion, Agent governance and control and Agent Marketplace
• Lead a multidisciplinary team to build commerce-native tools (MCP servers) and intuitive management interfaces that allow merchants to configure and secure their agentic ecosystems.
• Serve as a key advocate for enterprise-grade security and governance, ensuring every AI agent interaction is authenticated, auditable, and controlled.
• Partner with Engineering and cross-functional peers to evolve the Agent Gateway into a comprehensive gate for all external agentic traffic while optimizing AI Hub for multi-channel discovery (ChatGPT, Gemini, Copilot).
• Ability to balance vision with execution , leading teams to deliver iterative business value rapidly while LLM specifications and the Agentic Ecosystem continue to evolve.
• Define and evolve the agentic narrative in collaboration with Product Marketing, ensuring our role as the definitive bridge between commerce engines and LLMs is understood.
• Hire, lead, and mentor PMs and Designers, fostering a team that can navigate the high ambiguity and rapid pace of the AI landscape.
• Be a thought leader , anticipating trends in Agentic AI, Model Context Protocol (MCP) standards, and the evolution of LLM-based shopping.

This role is hybrid, with three days a week spent in our Berlin, Valencia or London office.

What Sets You Apart

• Experienced in product management , and commercially minded ideally in B2B/enterprise software
• Strong cross-collaboration skills with major ecosystem partners, including Google, OpenAI, MSFT, and payment providers, among others.
• Proven track record of leading high-performing product and design teams through rapid growth and change.
• Ability to balance vision with execution , leading teams to deliver iterative business value rapidly while LLM specifications continue to evolve.
• Strategic mindset with the ability to navigate complex partner ecosystems (LLMs, PSPs, and System Integrators).
• Excellent communication skills for managing senior stakeholders and articulating the business value of emerging technology.

Nice‑to‑have

• Hands‑on experience with prompt engineering or building products with MCP and commerce protocols like ACP or UCP.
• Exposure to B2B commerce complexity , including massive catalogs and customer‑specific pricing within agentic contexts.
• Understanding of the competitive landscape including Stripe ACS and emerging agentic commerce platforms.

Benefits

• Comprehensive health benefits for you and your dependents, including access to OpenUp for personalized mental health support
• Learning and development opportunities including an annual learning budget, access to self‑paced learning platforms and language training, personalized coaching, mentorship, and leadership programs
• Family Leave Plus gives you additional fully paid weeks of parental leave on top of government‑provided leave, so you can spend more time with your new addition
• Our equity participation program allows you to share in our success

Equal Opportunity Statement

We proudly welcome applicants of every race, color, religion, gender identity, sexual orientation, age, and any other part of your identity that makes you who you are. As an equal opportunity employer, we believe that our strength lies in our diversity, and we invite you to be a part of our global community.

For more information on our diversity, equity, inclusion, and belonging practices, visit this page.

We are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.