Head of Product Operations

Overview

• Partner with the CPO and product leadership team to define, track, and operationalize product strategy across the organization.
• Own the product operating cadence: QBRs, planning cycles, leadership offsites, and cross-functional rituals.
• Build and maintain dashboards and reporting frameworks that give leadership real-time visibility into portfolio health, team capacity, and delivery performance.
• Drive alignment across Product, Engineering, and GTM on priorities, roadmap milestones, and resource allocation.
• Champion the integration of AI tools and workflows into Product Operations, including automated reporting, intelligent prioritization support, and AI‑assisted research synthesis.
• Partner with Engineering and Platform teams to identify where AI can reduce operational overhead in product delivery workflows.
• Develop a framework for how product managers use AI in discovery, spec writing, and iteration, and drive adoption of best practices across the organization.
• Stay ahead of emerging AI capabilities and translate them into operational improvements that give Tempo’s product teams a competitive edge.
• Own the Product team’s core toolstack and ensure PMs and designers have the systems they need to do their best work.
• Design and implement scalable processes for roadmap management, intake, prioritization, and cross‑team dependency tracking.
• Build and run the onboarding and enablement programs for new product hires, ensuring ramp‑up is fast and consistent.
• Identify and close operational gaps before they become organizational bottlenecks.
• Build the data and insights infrastructure that connects product decisions to customer outcomes and business results.
• Own the voice‑of‑customer synthesis process, ensuring product leadership has a regular, structured view into customer feedback, NPS signals, and support trends.
• Work with Data and Analytics to instrument key product metrics and make them accessible to the broader product team.

Requirements

• 7+ years in Product Operations, Strategy and Operations, Chief of Staff, or a related function at a high‑growth B2B SaaS company.
• Proven ability to operate at both the strategic and executional level – comfortable designing operating models and rolling up your sleeves to implement them.
• Deeply fluent in modern AI tools and genuinely excited about how they can change the way product organizations work – you have opinions on this and have put them into practice.
• Strong analytical skills, with the ability to build dashboards, synthesize complex data, and communicate insights to a senior audience.
• Exceptional communicator who can write crisply, run effective meetings, and build alignment across functions without authority.
• Experience with tools such as Jira, Confluence, Notion, BigQuery, Looker, or equivalents – and a track record of improving how teams use them.
• Comfortable with ambiguity and energized by building structure where it doesn’t yet exist.
• Experience in the Atlassian ecosystem or project and resource management software is a strong plus.

ATS Optimization Keywords

Hard Skills

• product operations
• product strategy
• dashboard building
• data synthesis
• AI integration
• roadmap management
• operating models
• analytical skills
• resource allocation
• customer outcome analysis

Soft Skills

• exceptional communication
• alignment building
• strategic thinking
• executional capability
• problem-solving
• adaptability
• team collaboration
• leadership
• meeting facilitation
• training and onboarding