Head of Underwriting, Claims & Medical Transformation (Open to all RGA EMEA locations)

In this role, you will steer the regional transformation of underwriting, claims, medical and biometric capabilities across EMEA. You’ll shape scalable, data-led solutions that improve client value and efficiency, working with cross-functional teams and markets to deliver enterprise-wide change. You’ll lead innovation initiatives, leverage AI and advanced analytics, and ensure practical implementation across regions. This is a strategic, impact-focused opportunity to redefine how underwriting and claims are delivered while supporting global objectives.

• Develop and lead the EMEA transformation strategy for underwriting, claims, medical and biometric risk.
• Digitalise underwriting and claims capabilities to enhance customer experience, risk assessment and efficiency across markets.
• Identify-opportunities through analytics, data sources and partnerships to advance underwriting and innovative reinsurance solutions.
• Lead biometric solutions with cross-functional collaboration to translate insights into client-ready outcomes.
• Drive end-to-end process improvements, governance, and adoption across regional units and external partners.
• Collaborate with enterprise teams and regional leadership to align objectives and deliver regional benefits.
• Represent RGA externally on innovation and transformation, supporting business development with new propositions.
• Build and mentor a high-performing transformation function, fostering talent and continuous improvement.

• Relevant qualification in insurance, risk, underwriting, claims, technology, business transformation or related discipline
• Significant experience in life/health insurance, reinsurance, underwriting, claims or risk
• Proven track record leading large-scale transformation or digital strategy programmes
• Experience managing complex stakeholder environments across multiple markets
• Strong understanding of underwriting/claims processes and industry trends
• Experience leading AI, automation, data analytics or digital underwriting initiatives preferred
• Experience in global or regional matrix organisations preferred
• Strategic thinking, leadership, and stakeholder management skills
• Ability to translate emerging technologies into practical business solutions
• Commercial awareness and client focus
• Excellent communication and presentation capabilities
• Programme/change management expertise
• Analytical, creative, solution-oriented problem solving
• Balance of innovation with governance and risk
• Project management certification preferred

• Strategic thinking
• Leadership
• Stakeholder management
• AI
• Automation
• Data analytics