Help Desk Support Specialist

Job Title: Help Desk Support Specialist

Job ID:

Job Location: Remote (EST or CST only)

Job Travel Location(s):

# Positions: 1

Employment Type: W2

Candidate Constraints:

Duration: Long Term

# of Layers:0

Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers

Key Technology: IT/systems support

Job Responsibilities:

• Manage and support theclient function,including:

• ServiceManagement
• ChangeManagement
• Asset Management

• Support Microsoft Office365, Azure and other cloud directory services
• Document all help desk support requests via ticketing systems.
• Receive, triage, document and resolve help desk support tickets in a timely manner
• Manage client asset request process including computer acquisition, establishing the standard build image, and deploying to a remote workforce
• Diagnose software and hardware issues on PC, Mac and Linux systems
• Assist with employee / contractor onboarding process, including the establishing accounts, and configuringsystems as well as onboarding documentation.
• Manage theJumpcloudEnterprise Single Sign On (SSO) system including theestablishmentofprofilesandconnectivitytonewenterpriseendpoints and applications
• Collaborate with the ITSD team on projects in further improving IT systems and procedures
• Troubleshoot and debug IT systems to ensure error-free functionality and end-user satisfaction
• Assist in managing and troubleshooting Virtual Desktop Infrastructure (VDI) and Virtual Machines (VM)
• Provide expertise and support in all environments to ensure control activities are designed and implemented appropriately to protect the security, confidentiality, privacy, integrity and availability of data in compliance with organization policies and standards.
• Implement and monitor corporate business processes, recommend improvements, and assist stakeholders to achieve information security goals and objectives related to Information Technology general controls
• Coordinate the internal design of Information Technology general controls
• Support the development, implementation, and updating of security policies and procedures.
• Advanced knowledge of systems and outcomes with ability to understand impact of solution design and implementation of business strategic objectives and requirements.

Skills and Experience Required:

• Bachelor’s degree in network administration, information technology, or computer science or similar work experience.
• Experience configuring productivity tools and software to enterprise environments.
• Strong customer service skills
• Exemplary communication skills; ability to explain complex, highly technical information to non-technical colleagues using clear, simple language
• Dealing with ambiguity in a fast environment and having strong customer service skills
• Ability to diagnose and assist in office hardware issues, including printers, monitors and network equipment.
• Strong business acumen to include strong verbal and written communication skills.
• MCSE, ACSP, CompTIA A+, or similar certificationpreferred
• Previous experience in IT or systems support positionspreferred
• Have an expert knowledge for hardware troubleshooting
• Knowledge of ITIL service managementprocesses
• Strong understanding of cloud enterprise applications and management
• Awareness of current standards and trends in IT and emergingtechnology
• Familiar of IT security and networkrisksand security best practices
• Superior analytical and problem-solvingabilities
• Familiar with information security, risk management or IT audit