Helpdesk/Inside Account Manager

Ypsilon.NET AG (Frankfurt a.M. or Leipzig, Germany)

We are looking for an enthusiastic Helpdesk-1st level support/inside Account Manager, based at our Frankfurt offices, to manage a number of our clients around the globe.

The key responsibilities of the role are:

• 1st point of contact for customer support.
• Utilising internal monitoring system to respond to customer alerts.
• Assigning incoming issues to team members and escalating as needed.
• Liaison and communication between customer and development team.
• Organising and conducting training sessions.
• Assisting with new customer implementation and demonstrations.

About the company

Ypsilon is a global provider of modular internet travel technology for the travel industry including airlines, consolidators, travel providers and travel agencies. With customers in over 20 countries worldwide, servicing in excess of 90,000 web based agents. Corporate headquarter is based in Frankfurt, with additional development offices in Leipzig, Germany and Breslau, Poland and a sales and support team in Burgess Hill, UK. Ypsilon .net is a PCI DSS level 1 certified company.