Hollister Co. - Key Lead (m/w/d), Alstertal

Job Description

The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates and ensuring store operations run effectively. The Key Lead is part of the store leadership team and drives store performance on the floor through customer experience and team achievement of daily sales.

What You’ll Do

• Opening and closing routine
• Product Knowledge & Brand Awareness
• Business Understanding
• Proactive Thinking
• Attention to Detail
• Register/Point of Sales use
• Asset Protection
• Visual Displays
• System Skills
• Work Schedule Requirements

Availability

• Schedule will vary weekly but expect to work at least 25 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.

Deine Aufgaben

• Offnungs- und Schließroutine
• Vermittlung von Produktwissen und Markenbekanntheit
• Verständnis und Analyse von Kennzahlen und dem Umsatz
• Eine proaktive Denkweise und Auge fürs Detail
• Kassentätigkeiten
• Diebstahlvorbeugung
• Verantwortung für die Präsentation der Ware und der Verkaufsfläche
• Gewährleistung der Systemabläufe

Deine Arbeitszeiten

• Der Arbeitsplan ändert sich wöchentlich; mindestens 25 Stunden pro Woche.
• Verfügbarkeit an Samstagen, Sonntagen und gewissen Feiertagen vorausgesetzt.
• Zusätzliche Stunden bei Bedarf, um Unternehmensanforderungen gerecht zu werden.

Qualifications

What it Takes

• Education—High School Diploma/G.E.D. equivalent preferred
• Retail Experience—At least 1 year of retail experience is preferred
• Supervisor/Managerial Experience—No supervisory/management experience is required
• CEFR B2 Fluency in English & German, required
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi‑Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

Additional Information

What You’ll Get

• Quarterly Sales Incentive Bonus
• Paid time off which can increase with position and seniority
• Merchandise Discount
• Employee assistance program; access to free psychological and behavioral health counseling
• Flexible Schedule
• Opportunities for Career Advancement
• Opportunity to Become a Brand Affiliate
• Training and Development

Abercrombie & Fitch Co. is an Equal Opportunity employer.