Hotel Director

We are looking for an Hotel Director for Berlin who will be responsible for all aspects of operations at the hotel, to day-to-day staff management and guests.

The mission of this role is to provide strategic planning to all departments in support of our service culture, maximized operations, guest satisfaction and sales implementing a 360 culture of revenue management.

Responsibilities:

• Oversee revenue management, encompassing various income streams beyond room bookings, such as upgrades and cross-selling.
• Provide effective leadership to the hotel team, fostering a collaborative and high-performance environment.
• Conduct regular briefings and meetings with department heads to ensure seamless coordination.
• Ensure strict adherence to operational controls, standard operating procedures, policies, and service standards.
• Manage guest complaints and oversee service recovery procedures.
• Take charge of preparing, presenting, and achieving the hotels annual operating budget, marketing and sales plan, and capital budget.
• Uphold the ongoing profitability of the hotel, surpassing revenue and guest satisfaction targets.
• Respond to audits, ensuring continuous improvement and adherence to standards.
• Oversee critical property matters, including capital projects, customer service, and refurbishment.
• Make decisions regarding the hiring of hotel staff.

Requirements:

• Previous experience as Hotel Director, preferably in boutique hotels.
• Leading a team in day-to-day functions.
• You are focused on satisfying customer needs.
• Excellent communication skills and a strong results orientation.
• You are passionate about customer service and sales.
• You have an excellent omni-channel orientation and are good with technology.
• You are fluent in German, have an advanced level of English. Knowledge of additional languages would be a plus.
• You have a work permit in the European Union without the need for a visa.