HOUSEKEEPING MANAGER / LEITENDE HAUSDAME (m/w/d)

**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Vangerowstrasse 16, Heidelberg, Baden-Wurttemberg, Germany, 69115
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type**
Management
**HOUSEKEEPING MANAGER (m/f/d)**
**Heidelberg Marriott Hotel**
**Begin. Belong. Become.**
**Be empowered.**
**Begin:**
Structured onboarding program & “Be our Guest” program
**Belong:**
A diverse and international team, flat hierarchies with quick decision-making and regular feedback
**Become:**
Wide range of internal & external trainings, individual development plans, excellent career opportunities and transfer options within our sister hotels
**Be balanced:**
Permanent contract, consideration of your scheduling preferences, predictable working hours and overtime compensation
**Be connected:**
Numerous employee events & team-building activities to strengthen our team spirit
**Be honored:**
Upsell program, Christmas and holiday bonuses, appreciation rewards, employee referral program and capital-forming benefits, discounted stays and F&B discounts in over 8,000 Marriott hotels worldwide
**Be well:**
Various wellbeing & (mental) health initiatives, healthy and delicious meals in our staff canteen, partnership with the fitness provider “Pfitzenmeier”, and opportunities for social engagement
**Be you.**
As a
**Housekeeping Manager (m/f/d)** , you are responsible for one of the most important departments in our hotel. Together with your team, you ensure that the hotel always presents itself at its very best. With your eye for detail and high quality standards, you create the foundation for outstanding guest experiences.
**Your role – Quality, Organization & Responsibility**
Overall responsibility for the Housekeeping department, ensuring the highest standards of cleanliness and quality
Plan, manage and coordinate daily housekeeping operations, including external contractors
Ensure compliance with brand standards and internal quality guidelines and continuously improve them
Conduct inspections of guest rooms, VIP rooms and public areas to maintain an exceptional appearance
Manage resources efficiently and optimize operational processes
Work closely with other departments and the management team as a key interface within the hotel
Handle administrative tasks in the housekeeping office, including reporting and documentation
Coordinate maintenance activities, create repair requests and ensure proper follow-up
Manage lost & found processes according to internal procedures
Support onboarding of new employees and contribute to the development of your team
**Be able.**
Several years of experience in Housekeeping, ideally in a supervisory or managerial role
Strong attention to detail and high quality standards
Excellent organizational skills and ability to manage multiple priorities simultaneously
High service orientation and sense of responsibility
Experience with external service providers is an advantage
Good command of German and English
**Be connected.**
We look forward to getting to know you! If you have any questions, please feel free to contact our representative Sonia Oliveira via email:
** **
**Be inspired.**
Our hotel on Instagram:
**@heidelbergmarriott**
Marriott Careers on Instagram:
**@marriottkarriere**
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,
**begin**
your purpose,
**belong**
to an amazing global team, and
**become**
the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International.
**Be**
where you can do your best work,​
**begin**
your purpose,
**belong**
to an amazing global​ team, and
**become**
the best version of you.