HR People Operations Delivery Leader (Germany/Benelux Region)

You will have full accountabilities for all HR Operations, Payroll and Benefits admin, service & delivery activities within the sub-region, and partners closely with other HR & Product teams to standardize & digitize processes and utilize tools to drive compliance, productivity and efficiency. This role is also responsible for the leadership & effective coordination and implementation of HR business processes and procedures across HR functions to champion simplification and eliminate redundant or non-value-added activities. Position requires broader understanding of implications for the entire organization and has direct impact on business results.

Essential Responsibilities

• You will establish and run operational delivery across a network of global and virtual locations - driving productivity, world class service, optimizing global scale and local reach
• You develop the strategy for an optimized HR Operations ecosystem, building a service delivery model for quality, cost, and compliance
• You provide leadership and coaching to employees and continuously raise the bar for our talent, ensure the team is developing and closing gaps towards becoming a world class product delivery/service team
• You will inspire and guide a growing team; foster a culture of transparency, collaboration, innovation, LEAN, hire and retain exceptional talent for a high performing workplace
• You will drive and continuously improve the service for employee and people leaders by strategically optimizing service, language, local needs with global strategy and driving first-time resolution while educating employees and leaders to self-serve
• You own and manage the full suite of operational performance metrics (qualitative/quantitative), collaborating to ensure they are constantly relevant against product specifications and service principles
• You forecast demand changes and keep the People Operations organization proactive and agile
• You deploy resources to serve as case managers to enhance the employee experience through significant life events
• You will drive continuous improvement across all elements of service delivery and apply lean management principles to enable execution, compliance and on‑time delivery of products and services
• You will work with the Regional Product Deployment & Service Excellence Leader to drive activity to a self‑service model. To do so you leverage innovative technologies (e.g., RPA / AI) to drive productivity, support multi location model and allow human resources employees to focus on moments that matter
• In collaboration with peers, IT, and the business, you define overall strategic priorities for the regional team, which will include aspects of policy & process changes, technology enhancements, new product development, simplification opportunities, regulatory and legal changes, and ensure optimal delivery model for the organization.
• You leverage a deep knowledge of region, industry, customer, and GE Vernova People Operations products to provide contemporary, compliant services
• You drive customer service excellence and continuous process improvement culture across the business; instill the culture at all levels globally
• You maintain up‑to‑date contingency plans and business continuity plans as required

Required

• Based on a Bachelor's degree or equivalent knowledge or experience a similar educational background you have gained a broad experience in HR Operations/Service Delivery in multi‑nationals companies or large corporation roles
• Significant experience in direct people leadership.
• Prior professional work experience with demonstrated achievement and leadership in regional HR, and/or Operations/Service‑oriented environment
• This job may require occasional travel to other locations within the region.

Desired

• You bring sound project management skills, strategic thinking ability, process capability and analytical skills, with the ability to deliver results by supporting activities from concept to implementation
• You are able to see the big picture and never lose your attention to details
• You are able to make independent decisions and manage competing priorities in a fast‑paced, multi‑task and highly matrixed environment, and connect effectively with business leaders
• You bring strong technical capabilities including use of Excel and PowerPoint
• You bring strong verbal and written communication skills in English both up and down the organizational levels paired up with sound listening and problem‑solving skills and a good executive presence
• You are able to work independently and lead a team, as well as playing a full role as a key leader within the wider HR Operations function globally
• You are able to speak other European languages than English
• Proficiency in HR systems (ex. Workday) and technologies
• Financial acumen – managing P&L operating plan

If contracted in the UK

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non‑EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit UK Border Agency website.