Human Resources Service Center Specialist

Stellenbeschreibung:

Role Overview

Summary/Objective: The Human Resources Service Center Specialist serves as the first point of contact for employee inquiries, delivering a responsive, professional, and seamless experience. This role manages our AI-enabled Zendesk service platform, triaging employee inquiries, optimizing automated responses, training the system to recognize employee intent, and building out self-service resources. The Specialist plays a critical role in connecting employees with the right HR resources quickly, while continuously improving processes and tools for efficiency and employee satisfaction.

Essential Functions:

Manages and triages all email inquiries directed to the Human Resources team, ensuring timely resolution or routing to the appropriate HR function.
Serves as the first point of contact for all HR email inquiries, providing accurate information and escalating complex issues as needed. Familiarity with interpreting policies and procedures and communicating them effectively to staff.
Assists in the creation and maintenance of the help desk tools & intranet resources.
Assist and coordinate with staffing and onboarding processes. Works with the Recruiting/Onboarding Teams with new hire notices, and Employee Agreements (EA’s). Initiate background checks and drug screenings. Ensures all required onboarding documents and pre-employment requirements are completed prior to the worker start date including I-9’s.
Coordinate and ensure timely execution of site roll-off activities, including collaboration with HR business partners, Workday administrators, and cross-functional teams to support employee terminations and site inactivation processes.
Create testing documents & perform user testing as needed for new Workday Projects/releases.
Support payroll and compensation processes by validating data, resolving discrepancies, and ensuring accuracy of employee information.
Manage bulk change requests (via worker changes email), ensure data is accurately transmitted to HRIS including the creation & testing of EIB’s.
Conduct regular HR audits, including but not limited to Form I-9 verification, new hire data and FLSA.
Hybrid: At least 2 days per week at Irving work site along with in-person organizational meetings; all other days may be worked remotely.
Continuously review HR processes and recommend improvements for efficiency and employee experience.
Promote NorthStar Anesthesia’s Core Values.
Demonstrates regular, reliable and predictable attendance.
Performs other duties as required.

Qualifications

Qualifications:

Associate’s or Bachelor’s degree or equivalent experience
3+ years’ experience in human resources including onboarding and compliance with pre-screen requirements (I-9, drug screens, background checks)
Prior experience with Workday HCM HRIS system
Any similar combination of education and experience.
Prefer: Prior experience with ticketing/customer service software, e.g. Zendesk
Knowledge, Skills and Abilities:
Ability to manage and solve problems, while concurrently evaluating implication and influencing strategic thinking.
Strong sense of ethics, values, in consideration of all employee groups and locations.
Ability to operate effectively in a fast-paced environment and changing culture.
Detail oriented, excellent written and verbal communication skills, able to handle multiple priorities and anticipate/resolve issues before they arise.
Computer proficiency with MS Office, Word, Ticket software and HRIS are required.
Ability to think creatively, highly driven, self-motivated, highly organized.
The ability to maintain confidentiality in business interactions for improper disclosure would be contrary to professional ethics and would likely cause serious organizational conflict.