ICT Service Desk Agent

Join a technology-driven organisation operating in the European space sector and contribute to mission-critical ICT services.

YOUR MISSION

• Provide 1st and 2nd line support for incidents, service requests and user enquiries
• Support Microsoft Windows 11 and Microsoft 365 environments
• Manage user accounts and access rights in Active Directory and Microsoft Entra ID
• Support remote users through VPN, Microsoft Teams and collaboration tools
• Handle and resolve tickets using IT Service Management processes
• Maintain and contribute to knowledge base documentation
• Support mobile devices and end-user workplace technologies
• Collaborate with technical teams to ensure timely resolution of issues
• Deliver excellent customer service in an international environment

YOUR EXPERIENCE & TALENTS

• Minimum 5 years of experience in ICT Service Desk, End User Support or a similar role
• Strong experience with Microsoft Windows, Microsoft 365 and enterprise workplace environments
• Experience administering Active Directory, Entra ID and Exchange Online environments
• Familiarity with ITSM tools, preferably Jira Service Management
• Experience supporting remote collaboration solutions and user access management
• Excellent troubleshooting and communication skills
• Customer-oriented mindset and ability to work in a fast-paced environment
• Fluent English, both written and spoken
• The following would be considered an asset:
  • ITIL Foundation certification
  • Microsoft certifications
  • Experience with Microsoft Intune and Mobile Device Management
  • Experience in Space organisations or highly regulated environments

BENEFITS OFFERED BY CROWDCONSULTANTS

• Shape the future of work: We’re a diverse team consistently 5-star rated on Glassdoor and Kununu, and celebrated with multiple New Work Pioneer awards – ready to help shape your own path of growth and happiness
• Set your individual hours: Our tandem-approach helps you to adapt to your rhythm - early bird or night owl, work through or take breaks, work when you are at your best
• Custom-build benefits stack: We help you craft your own menu - performance bonuses, extra vacation, sabbaticals, mobility support, child/pet care, etc, whatever matters to you
• Unlimited earning potential – Our uncapped commissions have no territorial boundaries – Idealist, Opportunist, Materialist, your impact directly drives your income
• Accellerate your personal development – Profit from our elite C-level network – coaching, mentoring, training, certifications, whatever helps you grow personal and professional