Impact and Accountability Project Officer – DDI Project

• The Impact and Accountability Officer work dynamically with the Impact & Accountability (I&A) Cluster and the Digital Democracy Initiative (DDI) team to design, implement, and strengthen program-specific MEL systems that are robust, adaptive, and aligned with CIVICUS’s Integrated Results Framework.
• The role is responsible for leading data-driven performance monitoring, outcome measurement, evaluation, and adaptive management processes across DDI’s global portfolio of projects.
• Beyond compliance-focused reporting, the I&A officer plays a key role in fostering a culture of learning, accountability, and evidence-informed decision-making.
• A central focus of the position is to embed partner-centered learning approaches, facilitate South-South knowledge exchange, and strengthen accountability to constituencies across a diverse and geographically distributed network of civil society actors.
• Through these efforts, the MEL Officer contributes to improving program effectiveness, capturing impact, and supporting strategic learning across the DDI portfolio.

Requirements

• A bachelor’s degree or Diploma in Monitoring, Evaluation, Accountability and Learning, International Development, Development Management, or equivalent.
• Minimum 5–7 years' professional experience in MEAL concepts and approaches, with at least 2–3 years in a relevant functional area/similar role.
• Fluency in English is required; proficiency in French, Spanish, or Arabic is an added advantage.
• Proved experience in using result-based and participatory monitoring, evaluation and learning (MEL) approaches using evaluation methodologies such as Contribution Analysis or Outcome Harvesting.
• Excellent IT skills, including experience with MS Office, especially Excel, PowerBI and Smartsheet.
• Commitment to CIVICUS’ vision, mission, values and ways of working.
• Familiar with civil society, development and human rights issues; understanding the challenges faced by marginalised citizens and organisations - especially those in the Global South - particularly around data availability, literacy, connectivity, quality etc.
• Familiar with online M&E tools and general technology savviness.
• Strong analytical and methodological skills to support both qualitative and quantitative research.
• Demonstrated track record of evaluation and report writing at various levels (donor reporting, project reporting, internal management reporting etc.).
• Excellent organisational skills and the ability to meet deadlines.
• Excellent writing skills and ability to be concise and clear – providing actionable analysis and recommendations.
• Ability to communicate and meaningfully engage with diverse stakeholders, including those not too familiar with M&E.
• High degree of self-awareness and the ability to work effectively with multiple teams, across various time zones, many of which are virtual.
• Proactive and creative in identifying opportunities for innovative improvements in CIVICUS’ current M&E related systems and processes.
• Familiarity with digital democracy themes (e.g., digital rights, algorithmic accountability, gender-based violence, internet freedom, tech governance, Civic Tech Innovation etc.).

Core Competencies

Demonstrates expertise in Monitoring, Evaluation, Accountability, and Learning (MEAL) methodologies, with a strong focus on data-driven performance monitoring and outcome measurement. Proficient in engaging diverse stakeholders and fostering a culture of learning and accountability within civil society contexts.