Implementation Consultant (DACH)

Requirements

• 1-2 yrs of work experience in professional environments, preferably in a customer-facing role at a Consulting/Advisory firm or in B2B SaaS
• Native German and fluent English
• Strong prioritization and execution capabilities, driven by customer needs, business impact, and expansion potential
• An analytical mindset in combination with a strong sense of accountability and ownership
• The ability to excel in a dynamic growth environment, quickly adapt to challenges and keep a positive attitude
• Excellent listening skills, customer-centric mentality and empathy towards users and customers
• Ability to work with diverse teams (Sales, CS, Tech, Product, etc.)
• Strong Plus: Good understanding of Corporate Finance. Previous exposure to Finance/Treasury departments

What the job involves

• Implementation is at the heart of our company. As part of the team, you will represent Agicap to our customers. After comprehensive training in your first months, you become their partner in unlocking the full potential of our Treasury platform to realize their strategic, financial and operational goals
• The Implementation team is part of our Customer Success function and works closely with Sales, Account Management and Customer Success Tech
• Manage a portfolio of Mid-Market customers in the Implementation phase
• Manage both operational Finance employees and the Head of Finance/CFO/CEO on the customer side
• Drive customer engagement by developing a deep understanding of your client’s strategic, financial and operational goals
• Become an Agicap product expert and use this knowledge to effectively guide customers towards their desired outcomes
• Take ultimate ownership for Customer Health and Onboarding turnaround timeMake sure that customers get maximum value from Agicap and give them insight into this through high-touch engagements
• Be the voice of the customer back into our organization