Implementation Consultant, Scheduling

About First Due

First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions that empower them to run safer, smarter, and more effective operations.

Job Summary

The Implementation Consultant, Scheduling owns the configuration, deployment, and customer enablement of First Due's Scheduling module across the full customer base and all delivery segments. Scheduling is one of First Due's most configuration-intensive modules. The role demands deep command of public safety staffing rules, including shift structures, minimum staffing, rank-for-rank overtime and callback hierarchies, Kelly cycles, trades, and certification and qualification tracking. This role is accountable for translating an agency's staffing policy into a correct, maintainable First Due configuration and for the quality of the customer's training and go-live experience.

Key Responsibilities

Module configuration and delivery

• Configure the Scheduling module to match each agency's staffing policy, including shift patterns and rotations, minimum staffing and roster rules, overtime and callback hierarchies, trades and leave, and certification and qualification requirements.
• Lead requirements-gathering sessions to capture an agency's current staffing practices, contractual rules, and payroll interfaces, and convert them into a documented configuration plan.
• Validate configurations against real agency scenarios before go-live, including peak-staffing, holiday, and exception conditions.
• Support payroll export and timekeeping integration requirements where Scheduling feeds downstream systems.

Project execution and product partnership

• Partner with the assigned Implementation Manager to deliver Scheduling milestones on plan, surfacing risks early.
• Maintain accurate project status, level-of-effort actuals, and configuration documentation in Rocketlane.
• Serve as the Scheduling subject matter expert on assigned projects across segments.
• Surface product gaps, defects, and field-driven enhancement requests for Scheduling to the Team Manager and Product organization.

Qualifications

• Three or more years of customer-facing implementation, configuration, or professional services experience in a SaaS environment, or equivalent experience administering public safety scheduling or workforce management systems.
• Strong public safety industry knowledge, including fire and EMS shift structures, staffing models, and operational scheduling practices.
• Demonstrated working knowledge of complex scheduling rules, including minimum staffing, overtime and callback hierarchies, Kelly cycles, trades, and qualification-based assignment.
• Experience translating policy or contractual requirements into software configuration.
• Strong organizational skills with the ability to manage multiple concurrent customer projects.
• Excellent communication, training delivery, and stakeholder engagement skills.
• Experience with Rocketlane or a comparable professional services delivery platform.
• Working knowledge of Microsoft products, including Microsoft 365 (Outlook, Teams, Word, and Excel).

Preferred Qualifications

• Direct experience as a fire or EMS scheduling or staffing officer, telecommunications supervisor, or comparable agency role.
• Hands‑on experience with public safety scheduling platforms.
• Familiarity with payroll and timekeeping systems and scheduling‑to‑payroll data flows.
• Working knowledge of Salesforce, including account data hygiene and project handoff from sales.
• PMP, ITIL, or equivalent professional certification.
• Direct hands‑on experience with Rocketlane.

Additional Information

• Location : Remote - US Only
• Department : Professional Services
• Position Type : Full-Time
• Salary : $80,000

All applicants must be authorized to work for any US employer. First Due is an equal opportunity employer. For more details on benefits and our commitment to diversity, please visit our website.