Implementation Project Manager, Staffing Industry

Responsibilities

• Manage multiple implementation projects simultaneously, ensuring delivery on time, within scope, and within budget.
• Drive accountability across both internal teams and customer stakeholders to ensure project success.
• Develop and maintain detailed project plans, timelines, status reports, and project documentation.
• Lead project meetings, ensuring effective communication, alignment, and follow-through on action items.
• Facilitate business process review and requirements‑gathering sessions to clearly define customer needs and implementation goals.
• Configure applications to support customer requirements and operational workflows.
• Configure and customize enterprise‑grade software to align with each customer's unique requirements.
• Coordinate and support testing activities, including internal validation and client‑led user acceptance testing.
• Identify project risks, dependencies, and roadblocks proactively, while developing mitigation strategies to minimize project impact.
• Document project progress, client interactions, decisions, and implementation history throughout the project lifecycle.
• Conduct training for customers’ end users, contracted accounts, and vendor representatives as needed.
• Perform front line customer support functions, including but not limited, to ticket resolution for live accounts as needed.
• Collaborate with leadership to elevate and resolve issues when necessary while maintaining strong client relationships.
• Contribute to continuous improvement initiatives, implementation methodologies, and operational best practices.
• Maintain awareness of staffing industry trends and developments related to VMS solutions and MSP operations.
• Partner directly with internal and external stakeholders to drive product innovation, support sales activities, and other company objectives.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Computer Science or a related field; equivalent professional experience will also be considered.
• 3+ years of experience in deployment of Vendor Management Platforms, agency operations, and/or Payroll/Workforce management systems.
• Experience managing project budgets, resource utilization, and project profitability.
• Understanding of relational database concepts and/or experience with Microsoft SQL Server and the ability to read/write T‑SQL queries is a plus.