Implementation Specialist - Contract

• Onboarding new customers for our SMB segment on our email suite products
• Assisting customers via email and Zoom with technical setup and questions
• Supporting customers through the implementation period
• Delivering an A+ customer experience all day, every day

Requirements

• Bachelor’s degree or equivalent experience
• Previous onboarding, implementation, or support experience
• Natural ability to connect with customers and understand their priorities and issues
• Exceptional communication skills
• Experience with email routing and DNS management
• Team player! We work together
• Customer-centric, collaborative, responsive, and positive
• Ability to work and thrive remotely

Core Competencies

Demonstrates expertise in customer onboarding and support, with a strong focus on delivering exceptional customer experiences. Proficient in email routing and DNS management, while effectively collaborating in a remote team environment.

Highest-signal resume keywords

• Customer Onboarding
• Email Routing
• DNS Management
• Exceptional Communication Skills
• Implementation Support

ATS Optimization Keywords

Hard Skills

• Email Routing
• DNS Management
• Onboarding Experience
• Implementation Experience
• Technical Support

Soft Skills

• Exceptional Communication Skills
• Customer-Centric
• Collaborative
• Responsive
• Positive Attitude

Certifications & Qualifications

• Bachelor’s Degree

Industry Keywords

• Customer Experience
• SMB Segment
• Technical Setup
• Remote Work

Tools & Technologies

• Email Suite Products
• Zoom