Inside Sales Account Manager (m/f/d) Forensics/ Human Identification

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Work Schedule: Standard (Mon-Fri)

Environmental Conditions: Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Our Life Sciences business supports customers with innovative technologies and solutions that advance scientific discovery and applied sciences. Within the Human Identification (HID) portfolio, we enable forensic laboratories and investigators with industry-leading technologies for forensic human identification, helping deliver accurate and reliable results.

Location: Darmstadt, Germany

This role is primarily office-based with a hybrid working model supporting 2 days of home office and 3 days in the office. Travel within the DACH territory of up to 10% is expected to support customer relationship development and business growth.

A Day in the Life

Manage and grow a designated sales territory by developing and executing strategic account plans. Engage with forensic customers through phone, digital channels, and occasional field visits to understand their needs and provide tailored solutions. Generate and qualify leads, maintain a healthy sales pipeline, and collaborate cross-functionally with internal teams to deliver outstanding customer experiences and achieve business objectives.

What to expect

• Take strategic ownership of the assigned DACH territory and develop growth plans to exceed revenue targets
• Consult customers on Applied Biosystems Forensic HID technology workflows
• Generate business opportunities and convert leads into successful sales outcomes
• Build and maintain long-term customer relationships within the forensic human identification market
• Monitor market trends, customer needs, and competitive activity to identify growth opportunities
• Deliver accurate sales forecasts and manage pipeline performance effectively
• Maintain high-quality CRM records and document customer interactions consistently
• Collaborate with sales, service, support, customer services, marketing, and finance teams
• Participate in sales, product, and systems training programs
• Support marketing campaigns and special projects as required
• Utilize AI tools to improve productivity and drive sales efficiency
• Continuously expand commercial and technical knowledge through training and development initiatives

Keys to Success

Education

• Master’s degree or PhD in Life Sciences or a related scientific discipline

Experience

• Initial experience in sales, business development, or customer-facing roles preferred
• Experience working within scientific, forensic, or life sciences environments is advantageous
• Familiarity with Applied Biosystems Forensic HID technology workflows is beneficial

Knowledge, Skills, Abilities

• Strong communication and relationship-building skills
• Excellent verbal and written communication skills in German and English
• Proactive, target-oriented mindset with a strong desire to achieve and exceed goals
• Effective time management, planning, and organizational abilities
• Ability to identify customer needs and provide value-based solutions
• Strong CRM discipline and forecasting capabilities
• Flexible and adaptable to changing business priorities
• Willingness to travel within the assigned territory as needed

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Our colleagues share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, orientation, gender identity, national origin, or other protected characteristics.