Inside Sales Supervisor

Stellenbeschreibung:

Lead, motivate, and develop a team of Inside Sales Representatives
Achieve and exceed sales, conversion, productivity, and call center efficiency goals
Build strong relationships and a positive, results-focused team culture
Create contests, team challenges, recognition, celebrations, and motivational activities
Coach representatives on discovery, customer needs, product value, closing, and objection handling
Provide frequent coaching and daily follow-up using live and recorded calls and performance results
Maximize outbound sales opportunities using live reporting and performance tools
Use performance data to identify trends, opportunities, and targeted action plans
Set performance expectations, provide feedback, and promote accountability
Address behaviors affecting team engagement, productivity, or performance
Monitor sales calls for sales effectiveness, customer experience, quality, compliance, and process adherence
Reinforce products, services, promotions, systems, policies, and sales processes
Partner with Training, Quality Assurance, Workforce Management, Human Resources, and other business partners
Manage attendance, scheduling, performance reviews, compensation accuracy, escalated customer concerns, policies, and wage and work-hour requirements
Support interviewing, hiring recommendations, onboarding, recognition, and employee development

Requirements

Bachelor’s degree or an equivalent combination of education and experience
Three to five years of inbound/outbound call center sales supervisory and coaching experience, or at least two years in a lead role that conducted coaching
Previous telesales experience
Ability to coach for higher lead/call conversion rates, outbound dials, and strong customer retention
Strong communication and listening skills
Ability to motivate different personalities, navigate difficult conversations, and hold employees accountable
Proficiency with Microsoft Office
Ability to manage daily operations while maintaining quality and compliance

Core Competencies

Demonstrates strong leadership in managing and developing a team of Inside Sales Representatives, focusing on achieving sales goals and enhancing team performance through effective coaching and motivation. Proficient in utilizing performance data to drive sales strategies and ensure compliance with quality standards.