Inside Sales Team Lead

Stellenbeschreibung:

Support the design of the insurance experience of the future
Take responsibility for Sales Agent performance and development
Work closely with the team on daily phone sales
Coach Sales Agents on sales pitch and approach
Ensure Sales Agents consistently meet sales and quality standards
Manage individual and team performance and targets
Review sales calls with Agents and provide direct feedback
Coach objection handling, communication, needs analysis, and closing techniques
Continuously train and develop the sales pitch
Ensure Agents follow defined sales standards and communicate confidently with customers
Monitor KPIs, performance, and target achievement using Meta Dashboards
Use Dialfire for outbound sales activities and call management, Slack for communication, and Google Meet for coaching, call reviews, and team meetings

Requirements

Proven experience in phone sales / telesales
Previous participation in professional sales training through external sales coaches or internal company training programs
Strong understanding of established sales techniques and methodologies
Ability to explain and apply objection handling, needs analysis, closing techniques, and customer communication
Clear understanding of a structured sales pitch, including the stages of a sales conversation and the purpose of each stage
Ability to coach Sales Agents and provide clear, actionable feedback on phone performance
Comfortable working from the Berlin office 2–3 days per week
Professional fluency, written and spoken, in German and English
Experience leading, coaching, or supporting remote sales teams is a plus
Previous insurance industry experience is a plus
Experience selling subscription-based products or services is a plus
Experience in a KPI-driven inside sales environment is a plus
Previous Team Lead, Sales Coach, or similar leadership experience is a plus

Core Competencies

Demonstrates expertise in coaching and developing sales agents to enhance performance and achieve sales targets, with a strong focus on objection handling, needs analysis, and effective communication techniques. Proficient in utilizing sales methodologies and monitoring KPIs to drive results in a structured sales environment.