Internal Sales Coordinator (m/f/x) 100% / based in Hamburg, Germany

Internal Sales Coordinator (m/f/x) 100% / based in Hamburg, Germany

Oettinger Davidoff Group, with sales of over half a billion Swiss francs and almost 4,000 employees around the world, traces its roots back to 1875 and remains family‑owned to this day. The company is dedicated to the business of producing, marketing, distributing, and retailing premium‑branded cigars, tobacco products, and accessories.

For our German group company, Davidoff of Geneva Germany GmbH, based in Hamburg, Germany, we are looking for an Internal Sales Coordinator.

Responsibilities

• Process customer orders
• Provide proactive sales advice
• Order entry and processing using SAP S/4
• Respond to customer inquiries
• Handle return requests, complaints, and repair orders, including processing them
• Create invoice corrections
• Carry out telemarketing activities
• Set up new customer accounts
• Process drop shipment orders
• Handle indirect customer orders
• Process internal and external order lists
• Support sales campaigns
• Assist field sales representatives

Qualifications and experience

• Personable, flexible, and efficient personality
• People‑oriented with strong interpersonal skills
• Strong communication skills
• Sales experience
• Ability to work independently and show initiative
• Customer‑oriented and results‑driven approach to work
• Open, straightforward, friendly, and reliable manner
• Entrepreneurial mindset and a good sense of humor
• Good written and spoken English skills are desirable
• Solid ERP knowledge (SAP S/4) and proficiency in Microsoft Office applications

We offer you

• A dynamic, young team in a sales environment with close collaboration between Sales, Customer Service, and other departments
• Structured onboarding and a wide range of opportunities for professional and personal development, particularly in sales and customer management
• Opportunities to take initiative and think outside the box through varied tasks and cross‑departmental insights
• Flexible work arrangements with up to 2 days of remote work per week
• 30 days of vacation per year for a healthy work‑life balance
• Modern open‑office layouts that promote communication and teamwork
• Free HVV ticket for public transportation
• A 13th month’s salary