International Key Account Management Specialist (m/f/d)

In this role you will serve as an operations expert within the International Key Account Management team, supporting tenders, strategic and operational improvement projects, and management reporting. You will generate insights from KAM analytics, drive the analytics framework, and prepare management-ready documentation for international key account topics. You will coordinate tender responses with cross-functional partners and interact with customers to ensure high-quality service. You shape KAM back-office processes and data maintenance to professionalize country organizations.

• Job bike leasing (JobRad)
• Commuting allowance
• Wellpass membership & corporate benefits
• Company pension scheme
• Opportunities for further training
• Technically modern equipped workplace

• Support tenders and strategic/operational improvement projects
• Provide insights from KAM analytics and develop analytics framework
• Prepare and improve reports, customer overviews, and management-ready docs for international KAM topics
• Coordinate international tenders with Central Departments and countries (pricing, documentation)
• Interact with customers to ensure efficient processes and high-quality service
• Drive improvement projects for the KAM community (processes/tools, strategies)
• Link Country KAM orgs with Corporate Departments (Pricing, Supply Chain, ESG, Product Management)
• Coach Country Organizations in KAM Back-Office Processes, Data Maintenance, and Tender Response Management

• University studies completed, preferably Bachelor's or higher in Business Administration, International Management, or comparable field
• Experience in Sales Operations, Key Account Operations, Commercial Support, Project Coordination, or similar international function
• Good understanding of international sales processes, customer structures, and cross-functional collaboration in a complex environment
• Strong coordination skills, ability to structure topics, follow up proactively, manage multiple priorities
• Very good MS Office knowledge, especially Excel and PowerPoint; CRM/ERP/Reporting Systems experience is an advantage
• Structured, proactive working style with ownership and service mindset
• Strong analytical skills with ability to translate data into clear insights and decision-ready docs
• Fluent English and at least one additional language

• coordination and organizational skills
• proactive follow-up and ownership
• analytical thinking and clarity in communication
• MS Office (Excel, PowerPoint)
• CRM systems
• ERP systems