Invoicing & Claims Support (m/f/d) Temporary

Why roadsurfer?

• TEAM SPIRIT & TEAM EVENTS: Look forward to a friendly atmosphere with flat hierarchies, lots of fun, and great team spirit, as well as regular team events like group sports sessions, pizza & beer nights, and more.
• FLEX WORK & WORKATION: Enjoy flexibility in working hours with our Flex Work Policy, allowing you to alternate between office days and home office days, and even work for one month per year from anywhere in Europe.
• PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in‑house academy.
• CAMPER BUDGET: You’ll receive an annual free rental for our campers, so you can experience the #happyroadsurfing lifestyle yourself.
• JOB BIKE: Stay fit with our job bike offer.
• DISCOUNTS: Take advantage of our corporate benefits platform, the Travel Industry Card, and family & friends discounts.
• THE PLACE TO BE: Enjoy a beautiful, bright office equipped with everything your heart desires, including a ping pong table and foosball.
• OFFICE DOGS: Dogs are more than welcome at our office!

This is a fixed‑term position for three months.

The Role - Your Passion

• Support the customer invoicing process by preparing invoices and checking that required information and attachments are complete.
• Review case data to ensure mandatory documents are present, correctly labeled, and easy to understand.
• Help customers understand invoices and payment options using clear, friendly, and empathetic communication.
• Handle general customer questions about invoices, payments, and short‑pays; escalate complex cases to senior colleagues or specialists.
• Support adherence to SLA deadlines by completing assigned billing tasks accurately and on time.
• Assist with basic receivables tracking and dunning activities in close collaboration with Finance.
• Help compile timelines and document sets for non‑legal billing disputes based on clear instructions and templates.
• Keep case files organized, up to date, and audit‑ready using defined standards and checklists.
• Use prepared response templates, macros, and checklists to ensure consistent, high‑quality communication.

What you need to ride the wave with us

• First experience or strong interest in customer support, billing support, accounts receivable, or service operations.
• Basic familiarity with invoices, credit notes, or payment follow‑ups—or willingness to learn quickly.
• Ability to resolve straightforward payment or invoice questions without needing technical or repair‑related knowledge.
• Good written and spoken English skills with a calm, customer‑oriented communication style.
• Additional language skills (German, French, or Italian) are a plus, but not required.
• Attention to detail and willingness to follow processes to keep documentation accurate and organized.
• Comfortable working with CRM systems, office tools, and basic billing or ERP software after onboarding.
• Reliable, team‑oriented working style with openness to feedback in a remote, SLA‑driven environment.