IT Account Manager - German Speaker (m/f/d)

About the Job

As an IT Account Manager within the Allianz Global Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end-to-end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

What You Do

• Deliver measurable improvements in AGN service perception (e.g. AES, NPS surveys)
• Own customer relationship management with key OE stakeholders
• Address customer requirements and escalations with AGN squads
• Manage official customer communication on behalf of AGN
• Align AGN strategy with customer priorities and vice versa
• Drive AGN marketing and value proposition
• Manage end-to-end AGN service lifecycle
• Coordinate closely with global AGN squads
• Manage AGN service KPIs, SLAs, and pricing discussions
• Support risk, incident, and problem management

What You Bring

• Technical background in IT network infrastructure at enterprise level
• Knowledge and experience with the AGN service portfolio (desirable)
• Technical certification in the field of networks (e.g. CISCO certifications) is a plus
• Fluency in English and German (spoken and written) is required
• Reliable with high precision and attention to detail
• Strong teamwork skills with high resilience, self‑organisation, and initiative
• Excellent communication and relationship-building skills
• Availability for international business travel
• Basic AI knowledge and a genuine interest in leveraging AI tools and technologies

What we offer

• We offer a hybrid work model which recognizes the value of striking a balance between in‑person collaboration and remote working incl. up to 25 days per year working from abroad.
• We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
• From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
• Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach.

Commitment to Integrity, Fairness & Inclusion

Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.

We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.