IT Administrator Service Desk / Onsite-Support (m/w/d)

WE ARE LOOKING FOR an IT Administrator for Service Desk / Onsite Support (m/f/d)
Have you ever heard of the term “routine IT work”? Neither have we. Because there’s no such thing as boring, routine IT work. Especially not here in our IT Operations department. Whether it’s managing the server environment, setting up the network infrastructure for a new location, or implementing new software or cloud apps: our extensive in-house capabilities and the fact that we have complete control over our IT environment provide a wide-open playground for IT professionals—and our customers appreciate it.

YOUR RESPONSIBILITIES

• Service Desk & Support: Receiving, documenting, and prioritizing trouble tickets and service requests via phone, email, or the ticket system. Escalating unresolvable issues to 2nd-level support or the relevant departments
• Hardware Management & System Support: Management, configuration, and installation of forklift terminals, handheld scanners, label printers, and other equipment at our warehouse locations. Setup and maintenance of PCs, laptops, and peripheral devices in accordance with company standards
• IT Operations & Infrastructure: Ensuring smooth IT operations at warehouse locations. Providing support for the maintenance and further development of the systems in use
• Process Automation & Digitalization: Participation in the planning and implementation of automated IT services based on workflow-driven processes
• Documentation & Knowledge Management: Maintenance and further development of system and user documentation

YOUR PROFILE

• Completed training as an IT specialist for system integration (m/f/d) or a comparable qualification
• Min. 3 years of professional experience in a relevant position
• Extensive knowledge of system administration for Microsoft products (Windows 11, Office 365, etc.) as well as experience with Microsoft Active Directory
• Experience with ticketing systems and IT service management tools (e.g., Matrix42 Digital Workspace Management) is desirable
• Willingness to travel approximately 20% of the time to support additional locations
• Willingness to be on call outside of core working hours and on weekends
• Excellent written and spoken German skills and basic English skills for communication over the phone
• Independent and solution-oriented approach to thinking and working
• Strong customer and service orientation

WHAT WE OFFER YOU

• Work from home & flexible working hours
• Work-life balance
• Fruit, coffee, and beverages
• Open-minded teams
• JobRad, vacation pay, and Christmas bonus

And many more benefits await you!
GOOD TO KNOW AND CONTACT
Interested? Then we look forward to receiving your application, including your earliest possible start date and salary expectations! Would you prefer to work part-time? We offer various part-time models and/or job-sharing options, tailored specifically to your needs. Please don’t hesitate to contact us about this.
SOUNDS INTERESTING? APPLY NOW!

Contact Person

Corporate HR

Tel.

Simon Hegele

Gesellschaft für Logistik und Service mbH
Simon-Hegele-Str. 3,Karlsdorf-Neuthard