IT Applications Support Specialist

We are looking for an IT Applications Support Specialist!

Astara Western Europe NV is part of the international Astara Group, focused on open, sustainable and digital mobility. In a rapidly evolving automotive industry driven by digitalization and new mobility models, Astara develops its own digital ecosystem to support business growth and dealer excellence across Europe.

Astara Western Europe is the proud importer of Hyundai, Suzuki, Maxus, KGM, MG and Isuzu across multiple European markets. Our operations are supported by the Astara Platform, the digital backbone connecting business teams, dealers and partners.

What does the role of IT Applications Support Specialist look like at Astara?

As IT Applications Support Specialist, you are the key operational link between business users, dealerships and the IT Strategy & Transformation organization within our Astara companies in Germany.

You ensure the smooth day-to-day usage of the Astara Platform, resolve functional issues, translate business needs into system enhancements and actively contribute to user adoption and process excellence.

You report directly to the IT Applications Manager AWE and work closely with internal business departments, the IT Applications team, Corporate S&T Business Partners and external IT partners.

A Snapshot Of Your Responsibilities

• You provide day-to-day functional support to internal business users and dealers on the Astara Platform.
• You register and manage incidents and requests, ensuring clear documentation and first-time-right resolution.
• You guide users in “how-to” questions and ensure correct usage of the system and processes.
• You collect, analyze and document new business requirements and improvement requests.
• You support user acceptance testing (UAT) and validation of implemented changes.
• You communicate new functionalities and system updates to the business and dealerships.
• You identify training needs and facilitate training sessions where required.
• You act as an ambassador of the Astara Platform and continuously deepen your process and system knowledge.

What do you bring?

• Bachelor level education or equivalent through experience.
• 3 to 5 years of experience in a similar IT applications support in an ERP-driven environment.
• Hands‑on experience with SAP or another ERP system (e.g. MS Dynamics / Business Central / F&O).
• Experience with Salesforce or another CRM platform.
• Solid understanding of B2B distribution processes (automotive distribution is a strong asset).
• Good understanding of financial concepts within ERP environments (no configuration required).
• Analytical, structured and customer‑oriented mindset.
• Fluent in German and a strong command of English.

What can you expect from us?

• A hands‑on and visible role within an international mobility group.
• The opportunity to work on a core digital platform with impact across multiple teams and markets.
• A collaborative working environment within Strategy & Transformation.
• Room for ownership, continuous learning and professional growth.
• A competitive salary package aligned with your experience.

At Astara Western Europe, you will have the opportunity to truly shape your career as IT Applications Support Specialist within an international and innovative mobility group. You will be working in an environment where technology, sustainability, and digitalization are at the core, and where your talents have room to grow.

Ready to help build the mobility solutions of tomorrow? Apply today and become part of our driven team!