IT Infrastructure Supervisor

Responsibilities

• Lead and develop the local IT team, including goal setting, performance management, and employee development
• Ensure stable operation of local IT infrastructure, applications, and services across both sites
• Manage IT incidents, service requests, and operational challenges in collaboration with global support and expert teams
• Plan, implement, and maintain local IT infrastructure, hardware, and software solutions
• Drive local IT projects and contribute to global IT initiatives
• Manage and maintain site‑specific Active Directory environments and IT documentation
• Ensure compliance with IT security, architecture, and governance standards
• Support audits, change management processes, and continuous improvement initiatives
• Coordinate external IT suppliers and service providers
• Ensure high service quality in line with defined Service Level Agreements (SLAs)
• Represent Hydro’s global IT organization locally and build strong relationships with business stakeholders

Requirements

• Degree or vocational training in IT (e.g., IT Specialist for System Integration), ideally complemented by a degree in Computer Science, Business Informatics, or a related field
• Minimum 5 years of professional experience in IT infrastructure and operations
• Strong knowledge of network administration, IT support, and IT security
• Experience in a manufacturing or industrial environment is an advantage
• Proven leadership experience and ability to coordinate teams across multiple locations
• Experience managing IT suppliers and external service providers
• Structured, independent, and service‑oriented working style
• Strong communication skills and ability to collaborate with international stakeholders
• Very good command of German and English, both written and spoken
• ITIL knowledge or certification is an advantage