IT Operations and Information Security Manager

Job Summary

We are seeking a proactive and technically skilled IT Operations & Information Security Specialist to oversee the day-to-day management, security, and reliability of the organization's IT infrastructure and technology services. This role is responsible for ensuring the availability, performance, and security of on-premises and cloud-based systems while supporting end users, managing IT operations, and maintaining compliance with industry standards and regulatory requirements.

Key Responsibilities

IT Operations

• Monitor and maintain IT infrastructure, servers, endpoints, and cloud services.


• Ensure high availability of business-critical IT services.


• Support Microsoft 365, Active Directory/Entra ID, Exchange Online, and collaboration platforms.


• Administer endpoint management solutions (e.g., Microsoft Intune).


• Coordinate software deployment, patch management, and operating system updates.


• Maintain asset inventory and configuration management databases (CMDB).


• Assist with backup, disaster recovery, and business continuity processes.


• Troubleshoot infrastructure, network, and end-user issues.


• Work with vendors and managed service providers to resolve operational issues.

Information Security

• Monitor security alerts generated by SIEM, EDR, email security, and cloud security platforms.


• Investigate security events and coordinate incident response activities.


• Escalate security incidents according to established procedures.


• Perform vulnerability assessments and coordinate remediation activities.


• Ensure timely application of security patches.


• Support identity and access management, including user provisioning and privileged access reviews.


• Conduct periodic reviews of firewall rules, endpoint protection policies and security configurations.


• Assist in security awareness and phishing simulation campaigns.


• Participate in continuous security improvement initiatives.

Governance, Risk & Compliance

• Support compliance with ISO 27001, GDPR, NIS2, DORA, and other applicable regulations.


• Assist with internal and external IT security audits.


• Maintain security policies, procedures, and operational standards.


• Support risk assessments and remediation tracking.


• Ensure evidence collection for audits and compliance reporting.


• Monitor compliance with security baselines and configuration standards.

Service Management

• Manage incidents, service requests, problems, and changes following ITIL best practices.


• Participate in Change Advisory Board (CAB) activities.


• Ensure service tickets are resolved within agreed SLAs.


• Identify recurring issues and recommend permanent solutions.


• Produce operational and security reports for management.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, Cyber Security or a related field.


• 3–5+ years of experience in IT Operations, Systems Administration, Infrastructure Support, or Information Security.


• Experience working with cloud based infrastructure and security solutions.


• Strong knowledge of Microsoft 365, including Exchange Online, Teams, SharePoint Online, and OneDrive.