IT Service Desk Technician

Stellenbeschreibung:

The IT Service Desk Technician is responsible for providing technical support as well as troubleshooting and maintaining hardware, software, and network systems within the company.
In this role, you will ensure that all IT resources operate efficiently and that users receive timely and professional support.
First- and second-level support for end users via phone, email, and on-site.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and maintain desktop PCs, laptops, printers, and mobile devices.
Regular business trips to the production site in Pyrbaum to support local users and IT infrastructure up to twice a week.
Assist in monitoring and maintaining local area networks (LAN), Wi‑Fi networks, and internet connections.
Perform system updates, patches, and general maintenance tasks.
Manage user accounts, access rights, and security policies.
Install and configure operating systems, business applications, and security software.
Manage IT inventory and ensure accurate asset tracking.
Document support requests, solutions, and processes in helpdesk or ticketing systems.
Analyze recurring issues and develop sustainable solutions.

Requirements

Completed degree in computer science, information technology, or a comparable field, or alternatively a comparable vocational training
Ideally 1 to 3 years of professional experience in IT support or a service desk environment.
Solid knowledge of Windows operating systems, Microsoft 365, Active Directory, and Microsoft Entra ID.
Basic knowledge of networking technologies (TCP/IP, DNS, DHCP).
Experience in hardware diagnostics and minor repair work.
Familiarity with antivirus solutions and IT security standards.
Fluent English and German skills, both written and spoken.
Strong communication and service orientation.
Excellent problem-solving skills and the ability to handle multiple tasks simultaneously.
Independent, structured, and reliable working style.
Team player with strong customer orientation.

Core Competencies

Demonstrates expertise in providing technical support and troubleshooting for hardware, software, and network systems, with a strong focus on user satisfaction and efficient IT resource management. Proficient in managing user accounts, security policies, and maintaining IT infrastructure.