IT Service Manager (gn) full-time / part -time (hybrid)

IT Service Manager (gn) full-time / part-time (hybrid)

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

• You take ownership of IT service management in line with ITIL principles and ensure the effective implementation of IT governance for the company-wide risk assessment platform.
• You develop and maintain service catalogs, SLAs, KPIs, and process documentation while overseeing the monitoring and operation of key applications and services, including Azure, Azure Functions, Azure ML, and Snowflake.
• You manage and optimize relationships with external data providers, support the definition and procurement of new services, and contribute to the selection of new service providers.
• You lead the resolution of IT incidents and coordinate the rapid restoration of business operations by efficiently directing activities across application and infrastructure service delivery teams.
• You collaborate closely with development teams, external partners, and other stakeholders to coordinate IT-related process improvements and system enhancements.
• You support IT projects throughout the implementation, testing, and rollout phases and ensure a seamless transition into day‑to‑day operations.
• You evaluate emerging technologies and alternative solutions and provide recommendations to meet evolving business requirements and drive continuous improvement.
• You play a key role in ensuring the stability, efficiency, and future development of the overall platform and service landscape.

What makes you stand out

• You bring several years of experience in IT service management or the operation of complex, business‑critical applications.
• You have a strong understanding of ITIL and IT service management, particularly in Incident, Problem, Change, and Service Level Management, as well as experience in implementing IT governance frameworks.
• You possess extensive knowledge of the Microsoft Azure platform, including Azure Functions and Azure ML, as well as Snowflake, and have hands‑on experience operating and monitoring cloud‑based data platforms.
• You have experience managing service providers and external data suppliers, including SLA management, KPI tracking, and conducting service reviews.
• You remain calm and effective in critical situations and have proven experience managing IT incidents and driving rapid, sustainable resolution of issues.
• You demonstrate strong stakeholder management and collaboration skills, enabling you to work effectively with business functions, service providers, and technical teams.
• You are characterized by a structured, solution‑oriented, and self‑driven working style and consistently deliver reliable results.

This position can be full-time or part-time (minimum 30 h/week) with flexible working models. DKV Mobility is looking for the best talents and understands that these are not always available on a full-time basis. We are an equal‑opportunity employer; preference is given to severely disabled applicants if equally qualified.