IT Service Manager (m/f/d)

More Than Just a Lab

The Limbach Group currently consists of over 30 individual laboratories. These physician-led laboratories have established themselves as a leading corporate group through expert medical consultation, highly specialized diagnostics, a comprehensive range of offerings, and a broad spectrum of services.

The laboratories are a reliable partner for private practitioners, hospitals, and other medical facilities.

Heidelberg | Non-medical role | IT | Full-time | Permanent position

Responsibilities

• You will serve as the central point of contact between the holding company’s IT department and the user sites to ensure the quality and suitability of the services
• You will assume product responsibility for key IT service management tools, particularly the ticketing system, the CMDB, and the monitoring solution
• You will coordinate collaboration between internal IT departments and the locations, clarify requirements in a structured manner, and provide advisory support
• You will lead your own projects, support business units in multi-project management, and coordinate the implementation of new IT systems from planning through to service deployment
• You will ensure the quality of the CMDB, monitor the agreed-upon services, and report regularly on status and progress to division management
• You will prepare relevant information and, in collaboration with the business and marketing departments, shape internal IT communication, for example through newsletters

Profile

• A degree in (Business) Computer Science, Business Administration, or an equivalent qualification obtained through relevant training and several years of professional experience forms the foundation of your background
• You combine a strong customer- and service-oriented mindset with solution-oriented and confident communication with all stakeholders
• Ideally, you have professional experience in IT service management, preferably in the healthcare industry
• You preferably have knowledge of ITIL as well as experience using tools such as ticket systems (e.g., Znuny/OTRS), a CMDB (e.g., i-doit), and Confluence & Jira
• You are familiar with the use of AI in your day-to-day work and ideally have some experience with prompting complex tasks
• Fluency in spoken and written German rounds out your profile
• As an open and communicative person, you impress with your strong customer focus and build lasting relationships with all stakeholders through your confident demeanor and active networking

Opportunity

• You’ll find an attractive and modern workplace here
• A permanent employment contract is a given for us
• You’ll work in a highly qualified and ambitious team
• Regular professional and organizational development opportunities are available to you through our Limbach Academy
• We offer flexible working hours as well as the option to work remotely part of the time
• You’ll have access to our in-house cafeteria and free beverages
• We provide special benefits such as a Deutschland-Ticket, company bike leasing, and a company pension plan including an employer contribution

Benefits

• Job Ticket
• Special / Additional Vacation
• Anniversary Bonus / Vacation
• Accessible Workplace
• Employer Match for Company Pension Plan
• Employee Events
• Fruit Basket
• Free Beverages
• Company Bike
• Health Promotion
• Employee Parking Spaces
• Company cafeteria / meal options
• Modern workplace equipment
• Professional development opportunities
• Sports activities
• Remote work

Do you have any questions?

Alexandra Mass, HR Specialist for Recruiting,

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