IT Service und Incident Manager (m/w/d)

Stellenbeschreibung:

WE ARE LOOKING FOR an IT Service and Incident Manager (m/f/d)

Part-time or full-time (20 hours or more per week)

Have you ever heard of the term “everyday IT life”? Neither have we. Because there’s no such thing as a boring day in IT. Whether it’s managing the server environment, setting up the network infrastructure for a new location, or implementing new software or cloud apps: our extensive in-house production capabilities and the fact that we have complete control over our IT environment provide a wide-open playground for IT professionals—and our customers appreciate it.

YOUR RESPONSIBILITIES

Designing effective controls: Coordination, maintenance, and further development of controls and security-related measures.
Tracking measures: Steering, monitoring, reporting, and escalation to ensure transparent implementation.
Reliably verifying effectiveness: Conducting regular reviews of the control framework and identifying opportunities for improvement.
Providing professional support for audits: Planning and documenting internal ISMS audits, as well as coordinating external audits.
Sustainably improve service processes: Responsibility for ITIL-based IT service processes with a focus on security.
Deliver substantive reporting: Management-oriented reporting on risks, controls, audits, and measures.
Further developing tools from a technical perspective: Technical ownership of Matrix42, including data quality, process mapping, and reporting.

YOUR PROFILE

Degree or training in (business) computer science or a comparable qualification
3–5 years of experience in IT service management, ideally including IT incident management
Knowledge of IT management frameworks, particularly ITIL (ITIL 4 certification preferred)
Experience working with Matrix42 or comparable ESM tools
Familiarity with relevant standards such as ISO/IEC 27001, ISO/IEC 27031, BSI, and KRITIS
Experience in IT project management
Strong initiative, assertiveness, and a proactive approach to work
On-call availability
Fluent German and good English skills

WHAT WE OFFER YOU

Work from home & flexible working hours
Work-Life Balance
Fruit, coffee, and beverages
Personal development support
JobRad, vacation pay, and Christmas bonus

And many more benefits await you!

GOOD TO KNOW AND CONTACT

Interested? Then we look forward to receiving your application, including your earliest possible start date and salary expectations! Would you prefer to work part-time? We offer various part-time models and/or job-sharing options tailored specifically to your needs. Please don’t hesitate to contact us about this.