IT Support Specialist, Data Center Operations

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key responsibilities

• Diagnosing hardware and network problems followed by physical repairs.
• Troubleshooting events within internal Service Level Agreements (SLAs).
• Performing root cause analysis of equipment failures.

Manual handling and lifting of equipment may be required (weight limits in accordance with regulatory requirements).

Working rotating shifts (morning/late/night) as well as weekends to maintain the 24/7 data center environment.

On‑call rotation to respond to off‑duty emergency calls.

Benefits

• A permanent contract with Amazon Web Services.
• Professional growth opportunities: chance to participate in various training courses and seminars offered by AWS and external partners.
• Amazon Employee Discount.
• Pension Plan, Life and disability insurance.
• 24/7 Employee Assistance Program (EAP) to help you navigate through work‑life experiences, and provide you with the resources to support you and your family’s health and well‑being.
• Language course.
• Commuter benefits.
• An international working environment.

Basic Qualifications

• Bachelor's degree in computer science, IT, math, or equivalent, or experience in informational technology operations.
• Experience managing work and priorities through a ticketing system.
• Experience with general troubleshooting/debugging of hardware.

Preferred Qualifications

• Speak, write, and read fluently in English, and have the ability to take direction in English.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

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